Night Manager

Location
Pyrmont NSW
 
Benefits
Pulled from the full job description
Employee assistance program
 
Full job description
Company Description

Accor Hotels is the Pacific's largest hotel group with a network of more than 5000 properties in over 100 countries. Centrally located in the heart of Darling Harbour, Novotel & ibis Sydney Darling Harbour includes not 1 but 2 of Sydney's most popular Hotels. We offer exceptional opportunities for career development & the opportunity to Work Your Way, across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings all around the world. With the ability to #WorkYourWay, Accor offers Same Day Hire and exciting new Benefits!

We are seeking an experienced and dedicated Night Manager (Full -Time) to join our team and lead our night operations. As the Night Manager, you will ensure smooth and efficient hotel operations during the overnight shift, delivering a seamless guest experience and ensuring the safety and security of our guests and team.


Job Description

Oversee the nightly operations of the hotel, ensuring all departments function effectively
Manage guest relations and handle any complaints or issues that arise during the night shift
Conduct night audits, ensuring financial transactions and reports are accurate
Ensure the safety and security of all hotel guests and staff by conducting regular property checks
Support the front office, ensuring exceptional service and efficiency in check-ins, check-outs, and guest queries
Lead and motivate the night team, including front office and security staff
Coordinate with other departments to ensure guests’ needs are met
Manage emergency situations, including medical issues, fire alarms, or security concerns
Ensure compliance with hotel policies, procedures, and regulations

Qualifications

Previous experience in a similar role, preferably in hotel leadership
Strong leadership and team management skills
Exceptional problem-solving abilities and a proactive approach to guest service
Excellent communication and interpersonal skills
Knowledge of hotel management systems (e.g., Opera, and basic accounting skills for night audits)
Flexibility to work night shifts, including weekends and public holidays
A professional and approachable manner, with the ability to stay calm under pressure
Current First Aid and Responsible Service of Alcohol (RSA) certifications are an advantage

Additional Information

An opportunity to be mentored by the Senior Leadership Team
Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
Access to our Employee Assistance Program

Accor is an equal opportunity employer. We endeavour to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.