Director BPO Back Office

Job description
Report to the Head of BPO Back Office a list of your responsibilities will include:
• Provide a full range of fund accounting services to clients including Net Asset Valuation (NAV) internal review and support the review of thirdparty administrator deliverables
• Ensure the accuracy and quality of operations across the back office groups
• Manage a team of BPO managers and supervisors providing training support and development
• Provide a complete range of fund supporting services to hedge fund clients while working closely with investment managers brokers custodians and auditors
• Appropriately allocate resources to ensure that client Service Level Agreements are met and client satisfaction remains high
• Review monthly KPI measurements ensuring the quality and timeliness of deliverables
• Responsible for proactive client service management. Acting as the primary escalation point contact supporting team members and building strong client relationships
• Evaluate business needs areas for improvement and participate in departmental projects
• Support departmental and broader MUFG initiatives ensuring staff adherence to policies and standard operating procedures
• Participate in the new client and product onboarding process in an efficient and well organized manner. Liaising with other MUFG service teams as required
• Continually review working papers processes and procedures improving controls and increasing team efficiency

Qualifications :
• Postsecondary education/University Degree with a concentration in finance or accounting
• Demonstrable experience working in the fund administration industry with experience managing staff. This can include other administrators investment managers or fund auditors
• Indepth understanding of the fund administration industry. This includes multiple fund structures fee calculations financial instruments and fund offering documentation review
• High proficiency in Microsoft Excel and experience with Geneva (fund accounting software) would be an asset
• Completion or interest in a professional accounting designation (CPA CFA (or equivalent) would be an asset

Remote Work :