Operations Analyst

Location
Surry Hills NSW 2010
 
Full job description
Position Summary:

The Operations Analyst role will analyse, audit, and enhance operational systems and customer experience delivery across Oakberry’s franchise network. The role will be responsible for identifying organisational and procedural inefficiencies within franchised stores, providing structured recommendations, and supporting implementation of improvements to ensure optimal use of resources, compliance with standards, and consistency in customer service outcomes.

Key Responsibilities:

Conduct regular audits and evaluations of operational processes, in-store systems, and service delivery across Oakberry locations to assess alignment with organisational objectives and standards.
Analyse existing methods, workflows, and capabilities to identify performance gaps, inefficiencies, or inconsistencies in franchise operations.
Work closely with franchisees to assess procedural adherence, identify opportunities for standardisation, and recommend practical system improvements.
Review and revise operational procedures and SOPs to enhance scalability, reduce variability in execution, and optimise use of organisational resources.
Assist in the development and implementation of continuous improvement frameworks, including feedback loops, KPI monitoring, and customer experience insights.
Liaise between head office and store-level operations to translate strategic initiatives into operational solutions, tools, and training.
Prepare detailed analysis reports, business proposals, and recommendations to support procedural changes, efficiency gains, and innovation in the store network.
Support the rollout of operational enhancements such as digital tools, inventory systems, and updated store procedures.
Deliver training and capability-building sessions to franchisees and store leaders to embed best practices and uplift compliance.
Provide coaching and mentoring to store personnel in relation to new systems, reporting tools, and performance frameworks.
Contribute to OHS and food safety system reviews, ensuring store-level adherence to compliance protocols.
Collaborate with marketing and head office teams to ensure that promotional activities and product launches are operationally feasible and aligned with store capabilities.
Skills & Experience Required

To be successful in this role, candidates must demonstrate the following:

A bachelor’s degree in Business, Operations Management, Logistics, or a related discipline.
1–2 years of relevant experience in an operations, systems, or process improvement role, ideally within a retail, hospitality, or franchising environment.
Strong interpersonal skills, with the ability to liaise effectively with both head office teams and frontline franchisees.
Demonstrated ability to develop and implement operational procedures, SOPs, and system-based improvements.
Experience preparing business reports, performance dashboards, and procedural recommendations.
Familiarity with inventory systems, digital tools, and continuous improvement frameworks (e.g. KPIs, feedback loops).
Exposure to OHS and food safety standards within a retail or food service setting is desirable.
Excellent communication and training delivery skills, with the ability to build capability across a distributed network.
A practical, solutions-oriented mindset with a strong attention to detail and a commitment to operational excellence."
Job Type: Full-time

Pay: $80,000.00 – $85,000.00 per year

Work Authorisation:

Australia (Preferred)
Work Location: In person