Job Description
Full Time
United States, USA
Details
The Company
Headquartered in Montgomery, Alabama, All Clear Diagnostics and Calibration is a leading provider of diagnostic solutions and services to the collision repair industry. The Company provides mobile automotive electronic services at the customer’s site.
Primary Purpose of the Position
The Account Manager will be responsible for managing relationships with existing customers and accounts. The primary responsibility will be to manage a business portfolio of established accounts and generate revenue on accounts as they are assigned. Relationship building and maintenance to develop long-term customers with a high level of focus on customer service and satisfaction.
Responsibilities and Essential Functions:
Translate partner feedback into actionable product, pricing, and support changes; escalate critical insights to drive company-wide prioritization
Independently develop account strategies and build relationships with customers
Reach out to customer locations through in-person visits, phone calls, and other communication methods to conduct consultative business reviews, convert additional revenue opportunities, and ensure long-term customer satisfaction and retention.
Increase the volume and revenue from existing customers
Ensure existing customers know and understand the benefits of all available All Clear service offerings.
Utilize all appropriate means to research, respond to, and resolve customer issues and concerns
Develop and implement a customer contact plan to achieve sales quota
Generate new revenue by targeting existing accounts to sell new products and services
Create and maintain positive partnerships with existing target accounts
Document and report all activities in the customer relationship management system, NetSuite.
Develop and implement KPIs/Metrics to monitor and validate progress
Identify new business opportunities from existing customers.
Preferred Qualifications:
Minimum 3 years of sales experience
Account management or similar experience
Excellent interpersonal and communication skills
Track record for exceeding goals within established timelines
Must be able to exercise judgement within defined procedures to determine appropriate action
Willingness to support our customers’ success while actively applying our company’s values and principles.
Solid organizational and follow-up skills
Strong planning skills for setting project goals, timelines, and deliverables
Track record for exceeding goals within established timelines
Strong problem-solving and conflict management skills
Experience in training team members and stakeholders on project protocols and procedures
Ability to schedule appointments, meetings, and other project-related events efficiently
Willingness to travel as needed.
Reports to: Vice President of Strategic Solutions
Location: Remote
Supervisory Responsibility: N/A
FLSA Status: This position is exempt.
Work Environment: This job operates within a remote office environment. This role requires standard office equipment, including computers and phones.
Physical Demands: The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform basic functions. While performing the duties of this job, the employee is regularly required to sit, talk, or listen. The employee must frequently stand, walk, and use hands to handle or feel objects, tools, or controls. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and move up to 25 pounds.
Travel: Travel is a requirement of this role.
EEO Statement: The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Other Duties: Please note that this job description is not designed to cover all possible activities, duties, or responsibilities that are required of the employee for this job. Duties, obligations, and activities are subject to change at any time, with or without notice.
