Senior Credit Controller

Full job description
Salary: £32-35k per annum

Closing Date: 31st August 2026

We are seeking an experienced and driven Senior Credit Controller to take ownership of the credit control function and lead efforts to ensure timely collection of outstanding receivables.

The successful candidate will play a key role in improving cash flow, reducing aged debt, and supporting the wider credit control team through leadership, mentoring, and process improvement.

The position:

Permanent, full-time
37.5 hours per week
Bonus – based on achievement of KPI’s (once passed probation)
Main duties:

Lead and Manage Credit Control Operations:
Oversee the day-to-day activities of the credit control team to ensure accurate and timely debt collection.
Drive Collections Strategy:
Develop and implement effective credit control strategies to improve debtor days and reduce aged debt.
Stakeholder Communication:
Liaise with internal departments (Sales, Customer Service, etc.) and external clients to resolve invoice queries and payment issues.
Team Support and Development:
Provide guidance, coaching, and training to credit controllers to enhance their performance and support professional development.
Reporting and Analysis:
Produce regular reports on debtor balances, cash collection forecasts, and aged debt. Identify trends and recommend action plans.
Credit Risk Management:
Assess and review customer credit limits and terms, using credit reports and internal data to manage risk appropriately.
Process Improvement:
Review and refine existing credit control procedures and systems to enhance efficiency and compliance.
Escalation Management:
Handle complex or escalated accounts and disputes, ensuring resolution and maintaining strong client relationships.
Key Skills and Experience:

Proven experience in a Senior Credit Controller or similar role, ideally in a fast-paced environment
Strong leadership and team management skills
Excellent communication and negotiation abilities
High level of attention to detail and strong organisational skills
Proficient in Excel and accounting software (e.g. SAP, Oracle, Sage, or similar)
Ability to interpret financial data and provide insightful analysis
CICM qualification (desirable but not essential)
Gough & Kelly value hard work and commitment, and in return, we are committed to giving back to our employees. We have an excellent and ever-growing benefits package to set you on the right path from the day you join us:

Excellent rate of pay: £32-35k per annum, depending on experience
Enhanced sick pay
Holiday entitlement: increasing to 24 days plus 8 bank holidays
Employee Assistance Programme (EAP)
Private Healthcare Scheme (with length of service)
Employee Benefits Programme (with length of service)
Ongoing training
Pension Scheme
Cycle to Work Scheme
Company social events