Senior Online Content Designer

Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment, including making reasonable adjustments to support applicants at all stages of the process. The methods used in the recruitment for a role may vary, but the sorts of processes used may include: application form, resume and cover letter, online cognitive testing, work test, written response task, assessment centre, in-person or video interview.

We welcome applicants to share with the contact officer any health condition, impairment, and/or cultural/linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.

Your typical day as a Senior Online Content Designer may include:
working with business areas to take a brief on a new initiative or change that requires website updates - these could be in the shape of new or updated content, updates to forms or tools (estimators, eligibility testers and calculators) or decision trees
collaborating with other members of the team - both content designers and technical web representatives - on possible solutions to business needs
reviewing responses given by QRO's chatbot to user queries; updating responses and adjusting logic, to ensure accuracy of responses
preparing changes in test environments and publishing (including announcements, banners, technical legal documents, tables, online forms and web pages)
supporting and guiding AO5 web content editors with their work
monitoring current jobs for the team and ensuring that accurate records are kept.
To be successful in this role, you will need to demonstrate:
Extensive experience creating and writing content based on user needs that meets readability and WCAG requirements, with the ability to apply the Australian Government Style Guide.
High-level communication and interpersonal skills with proven ability to elicit content requirements from stakeholders of all levels.
Significant experience in planning, developing, implementing and evaluating a dynamic online environment with a focus on content. This includes managing complex projects, ensuring all output aligns with our strategic priorities.
Experience in content management systems and understanding of chatbot use.
Ability to negotiate or communicate with internal stakeholders and provide guidance and mentorship to other team members.
Strong analytical, copywriting and problem-solving skills in an online content development and/or project management context.
Joining QRO you will have opportunities for continued learning, growth and career development. To find out more about working for QRO please see attached candidate information pack.

Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment, including making reasonable adjustments to support applicants at all stages of the process. The methods used in the recruitment for a role may vary, but the sorts of processes used may include: application form, resume and cover letter, online cognitive testing, work test, written response task, assessment centre, in-person or video interview.

We welcome applicants to share with the contact officer any health condition, disability, and/or cultural/linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.

If you are interested in this role - click 'Apply' to be redirected to the full advertisement, including role description and contact details.

Applications may remain current for 12 months after the closing date of the vacancy and may be used to fill identical or similar roles.This work is licensed under a Creative Commons Attribution 3.0 Australia License.