Premier Customer Care Representative

Full job description
Company: FedEx Express Australia Pty Limited
Category: Professional
Employment Type: Full Time
Worker Sub-Type: Fixed Term (Fixed Term)
Scheduled Weekly Hours:
Posting End Date:
Remote: No
Location: 45 Sky Road, Melbourne Airport, VIC 3045, Australia

Description
Responsible for providing exceptional customer service to Premier clients, building strong relationships, and resolving issues promptly and effectively. This role also collaborates with internal teams to resolve issues and develop strategies that enhance customer satisfaction and loyalty.


Provides exceptional customer service via phone and/or online channels, effectively address inquiries and promptly resolving issues
Builds and maintains positive relationships with Premier customers, fostering loyalty and exceeding expectations
Effectively communicates and collaborates with internal and external stakeholders to ensure seamless resolution of customer concerns
Partners with management to develop and implement strategies for improving customer satisfaction and retention
Performs other duties as assigned

Minimum Education
Secondary education or equivalent

Minimum Experience
At least two (2) years of relevant work experience in customer service and interaction
For Associate level, prior experience is not required
For Senior level, at least three (3) years of relevant work experience in customer service and interaction is required

Knowledge, Skills and Abilities
Good knowledge of Microsoft / Office PC
Strong problem-solving skills
Good written & verbal communication

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:


Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

Know Your Rights
Pay Transparency
Family and Medical Leave Act (FMLA)
Employee Polygraph Protection Act
E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program