Credit Controller

Full job description
We have a fantastic opportunity for a Credit Controller to join our team based in Leeds.


As a Credit Controller you will be working within the Accounts Receivable / Credit Control team covering all aspects of debt collection and accounts receivable duties across the EMED Group (2 legal entities).


Benefits for the role include:

Competitive salary
33 days holiday (including BH's).
Option of study support towards a professional accountancy qualification.
Pension Scheme.
Income protection.
Life Assurance.
24/7 online/telephone GP Consultation and access to prescriptions.
2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
Access to mental health consultations.
Access to physiotherapy consultations.
Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
Financial guidance re retirement planning, tax savings and state benefits.
Long Service Recognition Scheme – recognising colleagues for their continued service after 5- and 20-years’ service.
Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
Refer a Friend recruitment incentive scheme with financial rewards.
The EMED foundation, to provide support to colleagues and our local communities.
Blue Light Card access
EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
Flu vaccination (through an internal campaign in Autumn/Winter).

Main responsibilities:

Managing customer accounts to ensure timely payment of outstanding account within payment terms
Building and maintaining strong customer relationships
Working closely with all internal stakeholders to support with collections and resolve queries
Manage and update diary entries, ensuring regular customer touchpoints are maintained and recorded
Respond to all incoming customer support requests within Team SLA requirements, providing excellent customer service
Billing amendments, Purchase Order control, price review, credit notes
Support on end to end billing process
Monthly / weekly billing runs via excel imports into Sage Intacct
Raising manual invoices
Uploading invoices onto customer portals (Tradeshift & Elfs)
Running monthly statement run, payment reminders/dunning letters in accordance with escalation policy
Complete / support daily cash allocations, ensure that the ledger data is maintained and accurate
Address any payment delays or discrepancies promptly
Generate regular payment update reports, distribution to key business stakeholders

To be considered as a Credit Controller, you will need:


Experience - A strong working knowledge of credit control and accounts receivable, with a demonstratable record of improving processes and control
Excel Skills - A strong knowledge of Excel to produce reports. V-lookups, Pivot Tables essential
Technical skills - Understanding of double entry accounting is essential.
Be a representative of EMED's culture
This position is a front facing role, therefore excellent communications skills and diplomacy are essential
Excellent customer care skills
Strong & effective communicator (via phone, e-mail, and teams)
Excellent time management and organisational skills, ability to prioritise tasks to meet deadlines and a fast-paced environment
Foster a collaborative, problem-solving and positive, cross-departmental mind-set and help create a "one team" mentality to deliver business goals and objectives
Delivering results - A proven record of improving DSO and aged debt
IT Skills - Experience with finance systems & MS Office
Organisation skills - Personal efficiency and ability to prioritise competing demands, thriving when working under pressure and time constraints
Detail orientated - Exceptional attention to detail and accuracy in data entry and documentation
Communication skills - Ability to clearly communicate across a range of stakeholders, manage all viewpoints, build relationships and collaborate with others. Negotiation skills with the ability to build rapport and resolve disputes
Problem Solver - Strong analytical and problem-solving skills