Breakdown Controller, Planner

RTS - Rogers Truck Services Ltd

Is seeking an applicant to work with our team of controllers assisting and managing 24-hour Roadside & Recovery based incidents .

We our seeking to join our team -

Breakdown Controller - on a 4 on 4 off basis ( 06.00am -18.00 pm) Based at our offices in Runcorn . We operate mobile service vehicles across the Northwest and North Wales, along with our workshop , attending to commercial vehicle breakdowns, Roadside assistance , vehicle recovery and transport operations.

Experience:

Reasonable geographical knowledge, ability to deal with multiple tasks, including call handling, assigning jobs.
Excellent Customer service skills essential. Planning and the ability to build and maintain relations with both our customers and staff.
Previous experience working in a roadside , recovery, transport industry back ground , ideally using Apex RMS, and Excel is an advantage, but not essential as full training available for the right candidate
The Role:

The successful applicant will work closely along side the operations manager, directors and with our roadside operators and customers, ensuring that incidents are dealt with in a professional manner and meet expectations.
You'll be dealing with communications and monitoring that the incident has been dealt with effectively and in a professional manner.
Monitoring kpi's, updating customers and case building.
Have excellent team working skills, and communication
Liaising with customers on fault finding and repair options , and updating roadside technicians
Please get in touch if you feel you have the required skillset.

Job Types: Full-time, Contract, Permanent

Salary: Hourly Rate to be discussed at interview

Job Types: Full-time, Contract

Pay: £27,300.00-£32,760.00 per year

Benefits:

Company pension
Health & wellbeing programme
Private medical insurance
Schedule:

12 hour shift
Education:

GCSE or equivalent (preferred)
Experience:

Communication skills: 1 year (required)
Case management: 1 year (required)
customer service: 3 years (required)
Work Location: In person

Application deadline: 18/08/2026
Reference ID: Controller / Planner