Client Onboarding, Associate (AML)

Since 2015, we’ve empowered entrepreneurs with over £13 bn in funding, fuelling the creation of 56,000+ jobs and 34,000+ new homes across the UK and US. At OakNorth, we’re on a mission to help ambitious businesses thrive—and our Client Onboarding team is at the heart of that journey.

This is more than just another job at a bank. It’s a unique opportunity to join a fast-growing, high-impact organisation that’s known for challenging the status quo.
We’re not looking for cogs in a machine—we want self-starters, bold thinkers, and ambitious builders who are ready to forge their own career path while supporting some of the most inspiring business leaders in the UK.

As a Client Onboarding Associate, you’ll play a vital role in delivering an exceptional experience to every new client—ensuring they’re onboarded efficiently, compliantly, and with a level of service that sets us apart. You’ll combine regulatory rigour with a genuine commitment to making every interaction count.

Responsibilities:
Undertake AML CDD reviews and risk assessments on both new to bank and existing customers.
Manage the AML CDD portion of commercial business loan origination
Communicate & Collaborate effectively with customers of Oak North and internal stakeholder to ensure we are delivering Customer Delight.
Manage customer expectations through effective communication skills whilst also ensure we are working at speed and maintaining Momentum.
Operate in line with the Bank's Risk Management framework and relevant risk and compliance policies and procedures, ensuring appropriate and timely escalation of any concerns to their line manager.
Identify areas for improving processes to deliver improved efficiency
Carry out BAU / ad hoc administrative tasks.
Leverage GenAI tools to increase productivity and enhance decision-making processes within the role.
Requirements:
Experience working in the financial service sector (ideally in commercial lending or banking) minimum of 2-3 years’ experience.
Working knowledge of unpacking complex corporate structures with connections to non-transparent jurisdictions including Trusts and funds in overseas jurisdictions (BVI, Channel Islands, Cayman Islands etc);
Carry out tasks independently
Excellent understanding and experience of AML/KYC, CDD/EDD.
Quick learner and ability to work in a fast-paced environment whilst maintaining meticulous attention to detail.
Strong interpersonal and exemplary communication skills (written as well as verbal).
Enjoys working in a team environment.
Can prioritise and manage workflows and multi-task.
Resilience and the ability to work under pressure and to pressing deadlines/SLAs.
Desire to go the extra mile to delight our customers.
Benefits & Perks:
Equity. We want people to have a stake in the business so that all our interests are aligned.
25 days holiday
Personalized benefits – opt-in to what matters to you
Subsidised Private Medical Insurance with Bupa
Enhanced maternity and paternity leave
Wellbeing and social events
In-house Barista Bar in London office
Support causes that matter to you – Volunteering time off
Salary sacrifice schemes (Cycle to work, nursery, gym, electric car scheme)