FRONT OFFICE HOST/HOSTESS - FLEXI HOURS

Full job description
Summary

Front Office Host/Hostess - Flexi Hours

At Hyatt, there’s a home for every stage of your career. With Flexi-Hours, you are in control of your schedule. We will let you know what shifts are available, and you simply let us know which ones are convenient for you. This is a great way to earn extra money and develop new skills in your free time. You might even discover a career you didn’t know existed.

Duties and responsibilities related to the Front Office Host/Host/ess position - Flexi Hours

Welcome and greet guests warmly upon arrival.
Assist with check-in and check-out processes efficiently.
Handle guest inquiries and provide accurate information about the hotel and local area.
Manage room allocations and reservations accurately.
Process payments and maintain accurate billing records.
Handle guest complaints and resolve issues promptly and professionally.
Coordinate with other departments to meet guest needs.
Maintain a tidy and organized front desk area.
Adhere to brand service standards and procedures.
Ensure guest satisfaction through exceptional service at all times.
About you
Previous experience in hotel front office within the luxury segment is preferred. Strong communication skills and familiarity with hotel management software, and proficient computer skills are ideal.
Just some of the benefits you will enjoy as a Front Office Host/Hostess - Flexi Hours

Discounted hotel stays across Hyatt not just for you but also your family and friends fromthe day you start
Free meals in our colleague restaurant
Uniform provided and laundered complimentary
Headspace membership and access to our Employee Assistance Programme
50% discount on food and beverages when you dine as a guest at selected UK Hyatt Hotels
Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
About Hyatt Hotels London Stratford

The stylish Hyatt Regency and Hyatt House London Stratford are set in the heart of Westfield Stratford’s urban shopping and entertainment complex. Featuring 352 sophisticated rooms and 10 meeting spaces, the hotel is within walking distance of the iconic Queen Elizabeth Olympic Park and the London Stadium, home of West Ham Football club.

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next steps: Apply today for this Front Office Host/Hostess - Flexi Hours role and start your journey with Hyatt Hotels!