Application Support Specialist – Global Banking & Markets – Birmingham – Associate

TEAM OVERVIEW:

The FICC team operates in a dynamic trading environment with diverse financial products. We seek passionate candidates with strong communication skills, coding experience, and a commitment to resolving technical issues efficiently. Responsibilities include managing incidents, identifying recurring issues, training users, and creating clear documentation.

ROLE AND RESPONSIBILITIES:

As an L3 Application Specialist, you will support front office operations for Interest Rates applications by troubleshooting data, infrastructure, or code issues. Key tasks include:

Analyzing and resolving application issues
Debugging code and identifying root causes
Communicating with users, developers, and stakeholders
Improving application stability and performance
Automating processes using Engineering tools
Participating in change management
Creating runbooks and user documentation
Managing support tickets
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

Bachelor's degree and five years of software development experience
MUST HAVE SKILLS AND LICENSES REQUIRED TO PERFORM THE JOB:

Practical use of Data Structures
Problem-solving in development or production environments
Proficiency in Java or Python, Shell script, Linux, SQL, Sybase ASE/IQ
Ability to read and debug code
Experience in software release and change management
Strong communication skills