Sales & Service Representative

Position Title:

Executive – Sales & Service

Department:

Sales & Service

Reporting To:

Manager – Sales & Service

Subordinates:

Application Supervisor / Spray Technician

Location:

Delhi-NCR

Geographical Coverage:

North India

Job Purpose:

To support the Sales & Service function in North India by assisting in business development, conducting product trials and applications, installing equipment, resolving customer complaints, and ensuring customer satisfaction. The role is instrumental in achieving sales targets, building strong client relationships, and promoting the company’s presence across the region.

Key Roles & Responsibilities:
• Assist Managers in executing sales and business development strategies for North India.
• Track and report customer order delivery status.
• Follow up on pending payments with customers.
• Conduct product trials and applications at customer sites to generate trial and regular orders.
• Install spray systems and related equipment at client locations.
• Train customer personnel on the usage of lubricants, spray systems, and other supplied equipment.
• Maintain continuous contact with customers to ensure satisfaction and long-term engagement.
• Attend and resolve customer complaints by performing root cause analysis and proposing actionable solutions.
• Submit weekly and monthly visit reports to Manager/Head Office.
• Provide detailed feedback on customer visits and submit technical test reports.
• Report and escalate customer grievances, if any, in a timely manner.

Candidate Profile:Education & Qualifications:
• Diploma or Bachelor's Degree in Engineering (Mechanical/Electrical preferred) or a Bachelor’s in Science.

Experience:
• Minimum 4–5 years of relevant experience in the Forging and Die-Casting industry.

Gender:
• Male candidates preferred.

Communication & Technical Skills:
• Strong verbal and written communication skills (English proficiency mandatory).
• Good interpersonal skills with a pleasing personality.
• Basic to intermediate math and analytical abilities.
• Ability to independently operate and explain equipment and measuring tools.
• Computer proficiency: MS Word, MS Excel, MS PowerPoint.
• Skilled in professional email writing and customer communication.

Key Competencies:
• Fast Learner
• Team Player and Independent Worker
• Strong Problem-Solving Abilities
• Customer-Centric Approach
• Attention to Detail
• Ability to Multitask and Prioritize
• Commitment to Reporting and Documentation

Compensation & Benefits:
• Fixed Salary: ₹3.0 – ₹3.5 LPA
• Perks:
• Provident Fund (PF)
• Life Insurance
• Accident Insurance

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹350,000.00 per year

Benefits:
• Cell phone reimbursement
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Provident Fund

Application Question(s):
• Do you have experience working with Forging Companies?
• Will you be able to reliably commute or relocate to NCR, Delhi for this job?

Education:
• Bachelor's (Preferred)

Experience:
• Sales & Service: 4 years (Required)

Language:
• English (Required)

Location:
• NCR, Delhi (Required)

Willingness to travel:
• 100% (Preferred)

Work Location: Remote

Speak with the employer
+91-XXXXXXXXXX