Job Description
Pulled from the full job description
Childcare
Paid parental leave
Parental leave
Paid time off
Vision insurance
Dental insurance
Paid holidays
Full job description
Summary
This position is in the Care in the Community Service at VA Central Texas Health Care System (CTXVHCS), Austin, Texas. The incumbent's work impacts the administrative aspects of Care in the Community care coordination and consult processing including access, scheduling, and coordinating appointments following approved principles, CITC referral processing, and customer service. Occasional Travel as needed between CTVHCS facilities (Waco-Temple-Austin-CBOCs) based on the needs of the facilities.
This job is open to
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Federal employees - Competitive service
Current federal employees whose agencies follow the U.S. Office of Personnel Management's hiring rules and pay scales.
Federal employees - Excepted service
Current federal employees whose agencies have their own hiring rules, pay scales and evaluation criteria.
Internal to an agency
Current federal employees of the hiring agency that posted the job announcement.
Clarification from the agency
This job is open to current permanent Department of Veteran Affairs employees, current permanent Federal employees of other agencies, and all US Citizens. Note: 38 U.S.C. 7412 waives the requirement to apply Veterans preference to external applicants for appointments made from this announcement.
Duties
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo
Total Rewards of a Allied Health Professional
Major duties include, but are not limited to:
Performs administrative activities associated with CITC requests/referrals to ensure all required and necessary administrative actions are completed within established time frames.
Screens each CITC request/referral for technical completeness, accuracy, and urgency.
Serves as a trusted resource for patients referred through the CITC program. Provides accurate information related to specific CITC providers (location, office contact, etc.), and the CITC process.
Receives phone calls utilizing the Automated Call Distribution (ACD) system from Veterans, family members, community vendors, VA providers/staff, TPA contractor, etc., providing excellent customer service. Responds appropriately and/or ensures messages are communicated to Patient Administration Service (PAS)- CITC staff in a timely manner.
Establishes constructive and effective working relationships with office staff of CITC providers to effectively schedule appointments, resolve issues, and ensure ongoing patient (and provider) satisfaction.
Establishes collaborative relationships with VA providers and their staff to ensure efficient communication and problem resolution related to CITC requests to expedite timely approval.
Monitors status of CITC referrals submitted to the contractor to ensure action is taken within established timeframes.
Schedules CITC appointments using Health Share Referral Manager scheduling options. Completes the scheduling process by confirming treatment and requesting records once appointments have been completed.
Provides information and education to VA and Community staff regarding the CITC Program.
Identifies issues for process improvement and actively participates in service or facility-level process improvement activities/teams.
Utilizes various computer equipment (double screens, laptops) software packages and systems (VISTA, HSRM, Microsoft Office, CPRS, Consult Tracking Manager, MyHealtheVet, etc.) and troubleshoots minor problems.
Performs a full range of administrative support functions. Manages CITC correspondence (authorization notification, request for clinical documentation, telephonic triage, appointment follow-up, My HealtheVet, VeText, etc.) and prepares reports, memorandums and outgoing correspondence utilizing Microsoft Office software.
Work Schedule: Monday through Friday 8:00am-4:30pm or 7:30am-4:00pm
Recruitment Incentive (Sign-on Bonus): Not Authorized
Pay: Competitive salary and regular salary increases
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
