Live Ops Support Engineer, Prime Video Playback Live Operations

Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows including Amazon Originals and exclusive licensed content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 200 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.

Key job responsibilities
Deliver live sports and music events to a high standard globally
Work with internal and external partners to perform pre-event checks and triage any audio/video or OTT issues.
Own support activities for services and regularly work with development teams to establish and improve service support.
Operate with limited guidance from management and drive issues to resolution.
Aid in the development and testing of operational tools that improve efficiency through automation
Contribute to the creation and improvement of support documentation.
Assist in the training and development of new staff
Create and interpret metrics that measure support success and service performance.
You have a strong aptitude for trouble shooting and problem solving.