Patient Care Representative

JOB DESCRIPTION

Job Title: Patient Care Representative - Valhalla, New York (Westchester Medical Center)
Job Code: TY05047
Pay Grade: 07Exempt (Y/N): No
Reports To: Patient Care Supervisor
Date Revised: 9/14/2026

Hourly Wage: $18.00 an hour

Patient Care Representative (This position is based in the Westchester Medical Center, Valhalla NY)

Summary:

Providing both emergency and non-emergency scheduling of patient transportation. At the direction of the Patient Care Supervisor, the Patient Care Representative will perform and/or assist with scheduling patient care transportation in both the pre-hospital and post hospital setting inclusive of inter-facility transportation for both private patient transportation from the community as well as contracted medical facilities.

Main Duties and Responsibilities:

Maintains courteous and cooperative working relationships with all levels of management and employees, physicians, patients/parents, guarantors, third-party representatives and the general public.
Coordinate ambulance transportation for contracted medical facilities, private patients and insurance companies
Field all incoming telephonic transport requests in a timely and profession manner, ensuring accurate demographics, billing information and authorizations has been obtained
Field any incoming complaints on common operations and missing items. Generate an incident report and forward to appropriate supervisor.
Provides accurate summary of personal productivity to Supervisor on a daily/weekly/monthly basis.
Minimum Qualifications:

High School diploma or equivalent required.
One year patient care experience and or general customer service.
Familiarity with health insurance verifications, authorizations and medical terminology preferred.
Documentation skills.
Work Environment:

Work is performed under basically normal working conditions, as in a standard office environment.

Physical Requirements:

High level of sitting/working at desk.
Light physical effort (lift/carry up to 10 lbs.).