Job Description
Concession Operations Manager Job Description
We are seeking a highly motivated and experienced Concession Operations Manager to join our team. In this role, you will be responsible for the effective management of venue concessions operations, including inventory controls, product ordering, staff training and supervision, cash controls, compliance with alcohol service policies, cleaning, safety, guest service, employee/volunteer training and supervision, warehouse oversight, troubleshooting, closing duties, event planning support, food preparation and production, and any other tasks assigned.
Job Responsibilities:
• Manage and oversee all aspects of concession operations, ensuring smooth, efficient and profitable execution of events.
• Supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards.
• Ensure proper set-up of all concessions locations prior to doors, verifying opening inventory, assigning duties to concession workers, ensuring sanitation standards are met, verifying that each location is fully operational.
• Provide direction and oversight to Concessions Supervisors, Stand Managers, Concession Cooks, and Cashiers, ensuring compliance with Provincial / Federal and IEC policies, procedures and practices.
• Complete post-event evaluations, data compilation, tracking of monetary and product shortages, generating reports; serves as a resource for POS applications and training.
• Ensure work environment is safe and free from harassment or discrimination; immediately address all safety concerns, potential hazards, accidents or incidents.
• Train new & current employees with regard to property procedure & best practices.
Requirements:
• Associate's Degree (A.A.) or greater in Culinary Management, Business Management, or related field.
• 3–5 years' experience in Concessions Management, other Food & Beverage Management, or related experience.
• Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping system.
• Experience training new employees and volunteers.
• Advanced knowledge of inventory procedures and controls.
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
• Ability to make sound business/operations decisions quickly and under pressure.
Benefits:
• Health, Dental and Vision Insurance.
• Pension matching.
• Paid Time Off (vacation days, sick days, and 11 holidays).
About the Venue:
The TD Coliseum is an 18,000-seat capacity venue located in Hamilton, ON. The newly modernized venue offers an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
We are committed to creating environments that reflect and celebrate the diverse communities in which we operate and serve. We believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence.
Seniority Level: Mid-Senior level
Employment Type: Full-time
Job Function: Sales and Business Development
Industries: Entertainment Providers
