Quality- AM - Domestic BPO Process

XtraNet BPO Pvt. Ltd.


Blue Collar Recruiter
XtraNet BPO Pvt. Ltd. • New Delhi, Delhi • via LinkedIn
2 days ago
Full–time
No Degree Mentioned
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Job description
Job Title: Blue Collar Recruiter

Location: Delhi (Work From Office – WFO)

Company: AsalJobs (A Unit of XtraNet BPO Pvt. Ltd.)

About Us:

AsalJobs is a leading recruitment solutions provider, connecting top talent with the right opportunities. We specialize in blue collar, white collar, and overseas manpower hiring, helping businesses scale with the right workforce.

Role Overview:

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iEnergizer


Quality- AM - Domestic BPO Process
iEnergizer • New Delhi, Delhi • via Shine
1 month ago
Full–time
Apply on Shine
Job description
The role of Assistant Manager Quality - Domestic based in Noida, India is a full-time on-site position requiring oversight of process quality and customer interactions. As the Assistant Manager Quality, your main responsibilities will include developing and implementing quality improvement strategies, conducting audits, and monitoring quality metrics. Providing training and support to team members, ensuring compliance with company standards, and fostering collaboration with other departments to enhance service quality are also key aspects of this role.

To excel in this position, you should have experience in quality management, process improvement, and auditing, with a specific requirement of being an Assistant Manager Quality on paper. Proficiency in data analysis, reporting, and utilizing quality management tools is essential. Demonstrated leadership skills, capability in training and supporting team members, as well as effective communication and problem-solving abilities are crucial. The role demands the capacity to work both independently and in coordination with other departments.

Moreover, familiarity with the BPO industry and customer support operations is advantageous. A Bachelor's degree in business, management, or a related field is required, along with a track record of developing and executing quality enhancement initiatives. If you meet these qualifications and are ready to contribute to maintaining and elevating service quality standards, we encourage you to apply for this challenging and rewarding Assistant Manager Quality position.,