Job Description
Confidential
Walk|Ins Interview For Hiring For International BPO
Confidential • Ahmedabad, Gujarat • via Callcenterjob.co.in
9 hours ago
Full–time
Apply on Callcenterjob.co.in
Job description
M Mart2global.com BPO Telesales Mart2global.com • Ahmedabad, Gujarat • via Job Hai ₹15K–₹28K a month Full–time No Degree Mentioned Apply directly on Job Hai Apply on Callcenterjob.co.in Apply on India's Free Job Site | Jobsiya.co.in Job description • Understand customer need and handle their queries • Close sales and achieve quarterly targets • Generate leads and make calls to potential customers ...
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Flamingo BPO Tech Solutions Ltd
Head - Service - Automotive Retail After-Sales Service
Flamingo BPO Tech Solutions Ltd • Ahmedabad, Gujarat • via BeBee
1 day ago
₹40L–₹50L a year
Full–time
Apply on BeBee
Job description
Job Summary:
• Lead the entire after-sales service function across all service centers and workshops in Gujarat.
• Develop and implement strategies to drive execution of daily operations, including diagnostics, repairs, preventive maintenance, job card management, and timely vehicle delivery.
• Fully own the state-wide service profit and loss (P&L), ensuring profitability through revenue growth, labor efficiency, and parts margin optimization.
Candidate Profile:
• Bachelor's Degree / Diploma in Automobile Engineering or Mechanical Engineering is mandatory.
• Minimum 10 years of experience in automotive service operations, with at least 3 years in a leadership position (multi-location preferred).
• Prior exposure to high-load workshops with strong customer traffic and workforce management.
Key Responsibilities:
• Service Strategy & Operations:
• • Lead, manage, and expand the entire after-sales service network across Gujarat.
• • Ensure standardization of processes across workshops and satellite service facilities.
• • Drive execution of daily operations, including diagnostics, repairs, preventive maintenance, job card management, and timely vehicle delivery.
• • Implement and maintain OEM-defined Standard Operating Procedures (SOPs) across all touchpoints.
• P&L Responsibility & Cost Control:
• • Fully own the state-wide service P&L, ensuring profitability through revenue growth, labor efficiency, and parts margin optimization.
• • Define and monitor service KPIs - gross profit per job card, absorption ratio, technician productivity, parts-to-labor ratio, etc.
• • Drive process-level improvements to reduce cost leakages and improve service throughput.
• Workshop Leadership & Manpower Engagement:
• • Lead a diverse team of technical advisors, floor controllers, mechanics, electricians, painters, and support staff across all workshops.
• • Build a performance-driven culture among blue-collar employees, ensuring discipline, skill development, and operational ownership.
• • Manage shift planning, workload allocation, and on-ground team leadership with regular site visits and review routines.
• Audits, Compliance & Performance Monitoring:
• • Lead technical and process audits, including brand-mandated and internal compliance assessments.
• • Ensure strict control over documentation, system entries, customer signatures, and quality check records.
• • Use quantitative and qualitative indicators to monitor service performance: turnaround time (TAT), first-time fix rate, customer feedback scores, technician scoring, etc.
• Customer Experience & Escalation Management:
• • Drive improvements in Customer Satisfaction Index (CSI) and Net Promoter Score (NPS) across all service centers.
• • Personally manage critical escalations, VIP complaints, and repeated repair concerns, ensuring closure with root-cause analysis.
