Guest Experience - Officer

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Job description
Posted Tuesday, 26 August 2026, 9:00 am
We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.
Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.

Work in the heart of Sydney’s vineyard region!
Ingenia Holidays Avina is a vibrant holiday park located just 50km from Sydney’s CBD, offering a unique blend of countryside charm and resort-style living. As part of the team, you’ll help create memorable stays for guests exploring local attractions like Featherdale Wildlife Park, the Hawkesbury Valley, and the Blue Mountains; all while working in a relaxed, scenic setting that feels a world away from the city.


About the Position

We are looking for a Guest Experience Officer to join our Holiday Park team. This role will be critical in supporting a seamless front of house experience, ensuring positive and engaging interactions with our guests.

This position is casual, with the potential for additional hours to be picked up during peak periods.


Responsibilities

Welcome every guest to Ingenia Holidays, explaining the park / resort, surrounding area, guest amenities and park activities
Actively sell and promote Ingenia Holidays as the ideal holiday destination by sharing the unique story of your park
Direct guest check in and check out and attend to general receptionist duties following correct procedures
Ensure high level of customer service is maintained at all times
Contact housekeeping or maintenance staff when residents/guests report problems

About You

Exceptional customer service skills
Previous experience in a similar role / industry
Computer literate using Microsoft Suite and booking software
Passionate about the tourism industry with a strong sales ability
Team player, strong attention to detail and well organised worker

Culture and Benefits
In return, we offer a competitive package, flexibility (including working from home for some roles), extensive training and development, career progression and generous reward and recognition programs including some amazing discounts at our Holiday Parks... so come join the team and apply now! We look forward to receiving your application. Please note that to be considered for this role you must be able to work in Australia and provide evidence of working rights. All employees of Ingenia Communities must undergo a National Police Check.
Job details

Pay type
Hourly
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Vineyard NSW 2765, Australia