Merchant Risk & Fraud Manager

Full job description
Merchant Risk & Fraud Manager

Payment Acceptance, Centre of Excellence for Pricing, Risk & Scheme Compliance

Full time

Sydney Location

Your business
Everyday Business Banking supports Australian business' Everyday Banking needs, from the smallest businesses to the largest corporates. EBB is responsible for the end-to-end management of Deposit & Transactions, Payments Acceptance, and Health products. In addition, EBB is responsible for the delivery of business customers lifecycle management, cross-cutting initiatives, and working to support Banker’s in developing Transaction Banking client solutions to customers.

See yourself in our team

Our team is the Payment Acceptance Centre of Excellence Pricing, Risk & Scheme Compliance team, and we are responsible for:

driving and executing acquiring pricing strategy

managing merchant risk and fraud

managing forward delivery risk

handling pricing issues and incidents

managing scheme and PCI compliance and

being the business owner for acquiring pricing and billing systems

regulatory reporting for acquiring

Do Work That Matters

As the Manager for Merchant Risk & Fraud, you will have responsibility for:

Overseeing the Group’s policies for merchant risk and merchant fraud

Review and assess high risk applications, escalations and fraud cases

You will be an SME for internal stakeholders for fraud management

You will be an adviser to Frontline and Support teams on client cases from onboarding to in-life management

Core requirements: Merchant acquiring Risk and Fraud skill set, strong stakeholder and client management

Scheme Compliance and PCI-DSS knowledge is highly desired but not required

Help us deliver a better future for Everyday Business Banking:

The successful candidate will have:

A curious mindset who continuously grows their understanding of how end to end Acquiring works

Exceptional written and verbal communication who can interpret client situations with the appropriate risk treatment and outcomes, and advise accordingly to clients, frontline, operations and systems stakeholders

Proven discipline in prioritisation in a fast-paced environment

Risk mind-set and advanced awareness of evolving scheme compliance, regulatory standards and group risk frameworks

Candidates with relevant experience in merchant fraud and/or merchant risk. Acquiring experience in products and systems will be essential

Your Development

If you live the values and demonstrate the people capabilities, we can offer great opportunities. Whether you want to move across the organisation or up into a leadership role, the way you live the values and demonstrate the people capabilities are key. Use the capabilities required for this role as a guide to the critical skills and behaviours you need for your next move

We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you’re interested in.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 05/09/2026