Spanish Bilingual Customer Service Representative (ServiceTitan Specialist)

This a Full Remote job, the offer is available from: Japan, Singapore, Ireland

This is a remote position.

Schedule: Monday–Friday, 8:00 AM–5:00 PM PST (includes 1-hour unpaid break)

Client Time Zone: Pacific Time

Total Weekly Hours: 40 hours

Join a fast-growing plumbing services company as the first point of contact for homeowners facing both urgent plumbing emergencies and routine service needs. In this role, you’ll play a vital part in guiding customers from their first call through job completion—building trust, ensuring smooth operations, and delivering an exceptional customer experience.

You’ll work with industry-leading ServiceTitan software to manage dispatching, invoicing, and customer communication, while coordinating with skilled field technicians. This is a stable, long-term opportunity in an essential industry, offering growth potential and the chance to directly impact customer satisfaction and company success.

Responsibilities
• Convert high-quality inbound leads from Yelp and Google campaigns into booked appointments through empathetic, persuasive communication
• Dispatch plumbers via ServiceTitan, aligning technician expertise and availability with customer needs
• Process invoices and manage billing workflows within ServiceTitan, ensuring accuracy and timeliness
• Maintain proactive communication with customers throughout their service journey—from first contact through job completion
• Deliver exceptional support across diverse plumbing services, including:
• Emergency drain cleaning
• Faucet installations
• Water heater replacements
• Whole-home water line re-piping projects
• Execute administrative tasks related to CRM and service coordination with efficiency and precision
• Build strong, lasting customer relationships that foster repeat business and generate positive reviews

Requirements
• Exceptional English communication skills with clear, professional pronunciation (minimal accent)
• Bilingual (English/Spanish) strongly preferred to support a diverse customer base
• Customer service experience with US-based clients, with proven cultural and communication alignment
• ServiceTitan experience highly preferred and a strong competitive advantage
• Strong technical aptitude and ability to quickly master CRM/service management tools
• Full-time availability with commitment to a consistent 40-hour work week
• High attention to detail, self-motivated, and proactive in workflow management
• Ability to excel in an independent remote work environment while maintaining productivity and quality
• Experience in service industry or home improvement sector preferred (but not required)

Independent Contractor Perks
• HMO coverage (for eligible locations)
• Permanent work-from-home arrangement
• Immediate hiring

ZR_26711_JOB

This offer from "BruntWork" has been enriched by Jobgether.com and got a 75% flex score.