Lead - Guest Relationship (West & South)

Job Title: Lead - Guest Relationship (West & South)

Experience: 7 to 10 years

Location: Khar Road, Mumbai

Employment Type: Full Time

Mode of work: Work from Office

Requirements: Immediate Joiner

About A Travel Duet:

A Travel Duet is India's premier luxury travel brand, specializing in custom-designed experiential travel for honeymooners, couples, families, groups, and YPOs. We create meticulously handcrafted, personalized itineraries that cater to individual personalities and interests, ensuring a lifetime of unforgettable experiences.

Your Experience at ATD:

What we do transcends beyond travel- we’re in the business of inspiring. We nurture inspirers, by investing in their personal and professional growth. Our decentralized organization structure, coupled with the access to best in industry resources empowers and grooms future decision makers and authoritarians, with the ideal platform to independently drive projects. While inclusivity and compassion are at our core, hustlers with an inherent entrepreneurial spirit would find themselves at home at ATD.

About the role:

We are looking for a Lead - Guest Relationship for West & South India having experience in the luxury space, ideally from the tourism background but also open to other relevant industries. Someone with a proven record in this space for the last 7-10 years or more. Being a leadership position, we are looking for a true leader who can lead by example. Having a great sense of customer relationship and having handled UHNI clients in the past is a must. Should be a storyteller from the core.

Key Responsibilities:
• Liaising with clients and suppliers to manage bookings and coordinate end-to-end travel requests
• Great with networking and having the ability to identify new clients
• Maintaining reports, capturing market trends
• Relationship building with existing clients
• Represent the brand across all stakeholders
• To help build a zero tolerance brand where no request if too big and having amazing problem solving skills
• Eye for detailing and meticulous planning.
• To create delightful guest experience
• Process driven & Service oriented approach
• Research about new interesting places and activities to suggest to the clients
• Managing CRM and other databases that are being used by our company.
• Good at time management and quick turn around for requests raised by guests and teams.
• Timely reporting on performance of the company on an ongoing basis.
• Team leader and a team player

Qualification Required:
• A graduate degree is required; specialization in a relevant field will be an advantage
• Past experience in luxury space.
• Any courses in the luxury hospitality and travel space would be an added advantage
• Having traveled to various international destinations across the globe
• Excellent with Geography and is updated on current world events (Politically, events, culture etc)
• Should have knowledge of finance, budgeting, and cost control to bring in efficiency
• Thorough with Excel (Advanced) and PowerPoint.

Note: If you feel that you’ll fit for this role, please send your CV along with the below details to careers@atravelduet.com
• Current Organization -
• Current CTC -
• Expected CTC -
• Serving notice period - Yes/ No (If yes mention your LWD) -
• Duration of the notice period -
• Are you willing to commute to the office location - Yes/ No