Work From Home BPO - Call Center Executive Hiring Now

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Shipair International


Direct Walk-In Interview For Customer Care Executive (Full Time) (Only Females)
Shipair International • New Delhi, Delhi • via Placement India
21 days ago
Full–time
Apply on Placement India
Job description
this is a full-time, remote(work from home) role for a customer care executive from ncr/delhi. the customer care executive will be responsible for providing customer support, ensuring customer satisfaction, addressing customer queries and complaints, and maintaining high levels of customer service. additionally, the role involves assisting in sales by providing information about products and services and ensuring a seamless customer experience. quick lerner customer support, customer satisfaction, and customer service skills strong communication skills in english and punjabi basic understanding of sales principles problem-solving and critical thinking skills ability to work in night shift with work from home. 1 year of previous experience in a similar role will be preferred. bachelor's degree in related field is preferred
• Experience

1 - 2 Years
• No. of Openings

2
• Education

B.A, B.Com
• Role

Customer Care Executive
• Industry Type

Call Centre / BPO / KPO / ITES / LPO
• Gender

Female
• Job Country

India
• Type of Job

Full Time (Night Shift)
• Work Location Type

Work from Home
• Walk-in interview location

KH NO -419-420, RANGPURI, New Delhi - 110037
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Wipro


Work From Home BPO Jobs - Call Center Executive Hiring Now
Wipro • India • via The Elite Job
11 hours ago
$20–$30 an hour
Full–time and Part-time
Apply directly on The Elite Job
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Job description
Job Summary:

Wipro is hiring dynamic and customer-focused individuals for the role of Call Center Executive to work remotely. As a Call Center Executive, you will be responsible for handling customer queries, resolving complaints, and providing exceptional service through various communication channels. If you have excellent communication skills and a passion for customer service, this is an excellent opportunity to build a rewarding career with Wipro.
Key Responsibilities:
•

Handle inbound and outbound calls efficiently while ensuring high-quality customer service.
•

Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
•

Resolve customer issues, provide appropriate solutions, and follow up to ensure resolution.
•

Maintain records of customer interactions and transactions using CRM tools.
•

Adhere to company policies, processes, and compliance guidelines.
•

Escalate complex issues to the appropriate department when necessary.
•

Provide feedback and suggestions for process improvement.
•

Meet and exceed performance metrics, including call handling time and customer satisfaction scores.
• Required Skills and Qualifications:
•

High school diploma or equivalent (Bachelors degree preferred).
•

Strong verbal and written communication skills in English.
•

Basic computer skills and proficiency in MS Office and CRM software.
•

Ability to multitask and work under pressure in a fast-paced environment.