Home Care Packages Case Manager - Community Support Options

Job details
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Job type

Full-time
 
Location
Dandenong VIC 3175
 
Full job description
Job Requisition ID: 5705
Legal Entity: Monash Health
Location: Dandenong, VIC, AU, 3175
Employment Type: Full Time Fixed Term (Parental Leave)
Posting Date: 10 Sept 2026
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About the Role

Monash Health Aged Care Services is seeking a passionate and experienced Case Manager to join our Community Support Options team. Based within our Home Care Package (HCP) program, you will play a key role in supporting older people and their carers across the Casey, Cardinia, Greater Dandenong, Kingston, and Bayside municipalities. This is an exciting opportunity to contribute to high-quality, person-centred care in line with the latest aged care reforms.


Key Responsibilities

Deliver a wellness and reablement-focused model of care, managing a diverse caseload of HCP clients.

Conduct comprehensive client assessments and develop tailored care plans to enable independence at home.

Provide holistic support within a structured case management framework.

Work collaboratively with rostering teams, agencies, contractors, and other stakeholders to ensure seamless service delivery.

Actively contribute to the ongoing development and improvement of the Home Care Program, including service planning and review.

Monitor program outcomes by reporting on KPIs and budget performance to Care Managers and Team Leaders.

Coordinate with multiple service providers to ensure services remain aligned with individual care plans.

Regularly review client needs, well-being, and progress, recommending adjustments to services as required.

Manage new inquiries, referrals, and client information via the My Aged Care Services Portal.

Proactively resolve client-related challenges with practical, client-centred solutions.

Stay informed on aged care reforms, legislation, and quality standards, applying this knowledge in practice.

Prepare, manage, and monitor individual client budgets.

Support clients through the current transition to the Support at Home Program, ensuring continuity of care.


About You:

Relevant tertiary qualifications in health, social sciences, or a related discipline.

Demonstrated experience in case management, ideally within aged care.

Strong knowledge of aged care reforms and consumer-directed care models.

Highly developed computer literacy, communication, and organisational skills.

Ability to work both independently and collaboratively within a team.

A commitment to delivering high-quality, client-centred care with empathy and professionalism.


We encourage you to apply if you are ready to make a meaningful difference in the lives of older people and contribute to a supportive, forward-thinking care environment


For a confidential discussion and to explore the opportunity further, please call Ross Bracken on 0420 301 329.

Position Description can be found here


We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.