Service Delivery Specialist

beBeeCustomerSupport


Customer Service Delivery Expert
beBeeCustomerSupport • Ahmedabad, Gujarat • via BeBee
24 hours ago
₹15L–₹28L a year
Full–time
No Degree Mentioned
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Job description
Transform Your Career with a Customer Support Specialist Role

We are seeking an experienced and skilled customer support specialist to join our team. The ideal candidate will possess at least one year of experience in customer support and a functional understanding of Tally or other ERP systems.

Responsibilities:
• Provide exceptional support and assistance to customers using the required softwa...
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beBeeServicedelivery


Service Delivery Specialist
beBeeServicedelivery • Nadiad, Gujarat • via BeBee
20 hours ago
₹40L–₹80L a year
Full–time
Apply on BeBee
Job description
Job Title:

Service Delivery Coordinator

Job Description:

We are seeking an experienced Service Delivery Coordinator to manage post-issue service requests and routine maintenance tasks.

Key Responsibilities:
• Process address changes, beneficiary updates, ownership and payor changes, and banking information updates.
• Handle corrections to policy data, transaction reversals, and reinstatements.
• Maintain and update policy records in administration systems according to standard operating procedures.
• Collaborate with TPAs, internal teams, and custodians to resolve discrepancies and ensure service quality.
• Research and resolve escalated issues or incomplete transactions related to policy servicing.
• Ensure service levels and turnaround times are met according to SLA requirements.
• Support audits and regulatory compliance activities by providing accurate documentation and timely responses.
• Maintain a strong understanding of policy administration systems, transaction codes, and process workflows.
• Participate in process improvement initiatives and provide feedback for automation opportunities.

Requirements:
• Graduation in any stream, Commerce Graduate preferred.
• 1+ year of working experience (Life insurance domain) that required a focus on quality including attention to details, accuracy, and accountability for your work product.
• Experience in a professional/office related environment that required you to work regularly scheduled shifts.
• Experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
• Effective English business communication skills required to exchange information with clients.
• Ability to solve basic mathematical problems.
• Must have basic Email/Letter writing skills.
• Good understanding of MS Excel and MS-Outlook.
• Life Insurance domain knowledge is