Client Support Officer IEA

Job details
Here’s how the job details align with your profile.
Pay

$55,755 a year
Job type

Part-time

Full-time
 
Location
Melbourne VIC
 
Benefits
Pulled from the full job description
Employee discount
Employee assistance program
Salary packaging
Subscriptions
 
Full job description
Employment | Little Collins Street (HQ) | Ongoing - Full-time, Ongoing - Part-time

Full-time/Part-time Ongoing positions available, based across the following VIC & NSW locations;
VIC - Sunbury, Footscray, Melton, Craigieburn, Pakenham and Dandenong / NSW - Bankstown, Villawood, Castle Hill, Mt Druitt and Cabramatta
Provide tailored and accurate administrative support to the SDMs, Employment Mentors and other site employees within the Employment Portfolio
Annual salary is $55,755 + 12% super
Other benefits include:
Regular performance feedback and performance review process
Supportive environment and caring work culture with work/life balance
Cultural Diversity
Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
Flare Employee Discounts Program
17.5% Annual Leave Loading
Employee Assistance Program (EAP)
About the role:

The Client Support Officer provides tailored administrative support to staff within the Employment Portfolio, especially SDMs and Employment Mentors, helping streamline services for jobseekers by reducing admin and monitoring tasks. It can also serve as a stepping stone to becoming an Employment Mentor at AMES Australia for those without prior experience in employment services.

To be considered for this role, you will be able to demonstrate the following key selection criteria:

To be willing to complete the Employment Services Skills Set
Good interpersonal and communication skills, including the ability to communicate with a range of clients over the phone, face to face and/or in writing
Strong computer skills, including proficiency in the Microsoft Office Applications, i.e Word, Excel, and PowerPoint and knowledge of database applications
Ability to take initiative, problem solve and take the extra mile to engage clients
Strong organisational and time management skills with willingness to learn
Exposure to financial processes, payments and/or petty cash management
Ability to work both independently and collaboratively as part of a team in a busy environment
Ability to communicate service requirements to job seekers whilst ensuring the delivery of excellent customer service
Demonstrated positive values of integrity, reliability, teamwork and professionalism consistent with the AMES Vision and values and demonstrated commitment to quality and continuous improvement principles
As travel between Sites may be a requirement, a valid current Driver’s Licence would be desirable
Ability to speak a second language will be highly regarded
Applications for this position will be accepted up to 6 PM on Friday 19 September 2026, however interviews and/or other selection processes will commence as suitable applications are received.

To apply for this position please submit:

Your current resume
Cover letter addressing the key selection criteria outlined above
About us

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.

AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act. Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).

AMES Australia's Values include: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights