Desktop Support Engineer L1-L2-L3

Job Description -

Attend all the tickets forwarded by Service Desk and Incident management team.
Ensure tickets under various categories (P1/P2/P3/P4) are resolved within the agreed SLA.
Working on endpoint devices like Desktops, Laptops, Handheld Devices, Pinter's & Scanners.
Supporting end users for their hardware, operating system and application related issue.
Escalate with documented evidences to the next level as and when required to the respective teams (Server, NMC, IT Security, IT SDM & Service Delivery) and follow up to its closure with a complete resolution.
Ensure adherence to operational & technical escalation process (escalation matrix)
Provide accurate information in the shift handovers and on email to the respective Managers.
Patching and cabling of the Assets and also working on WIFI/ wireless connectivity's.
Co ordinating with vendors and suppliers while accepting material or handing over in case of new or replacement cases.
Asset Inventory management - need to capture accurate inventory and share with respective Asset team.
Key Responsibilities:

Install, configure, and troubleshoot desktop and laptop systems.
Set up network printers, Microsoft Outlook, and remote desktop tools.
Ensure system updates, antivirus, and patch compliance.
Provide L1 and L2 technical support to internal users.
Maintain and update inventory records and IT documentation.
Support remote users via phone, email, chat, or remote access tools.
Required Skills:

Strong working knowledge of Windows OS and Office 365.
Basic understanding of networking concepts.
Experience with Active Directory and endpoint security tools.
Good troubleshooting and communication skills.
Qualifications:

Bachelor’s Degree or Diploma in IT or a related field.
1 to 3 years of relevant experience.
Certifications such as CompTIA A+, MCSA, or ITIL are preferred.
Salary -

- 2.5 LPA to 5LPA

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹45,000.00 per month

Benefits:

Flexible schedule
Health insurance
Paid time off
Provident Fund
Ability to commute/relocate:

Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

What is your current Location ?
Location:

Andheri, Mumbai, Maharashtra (Preferred)
Work Location: In person