Customer Care Executive

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Job description
What you’ll do

Job Title: Customer Care Executive
Location: Gurugram
Salary: 36,000 (in-hand) per month + 2,500 monthly attendance bonus
Type: Full-time
Shift: Shift Rotational
Experience: 6 months and fresher



Key Responsibilities:

Handle inbound and outbound customer inquiries via phone.
Resolve issues related to bookings, cancellations, payments, listings, and disputes.
Provide clear, accurate, and prompt information to users.
Maintain a positive and professional attitude with customers at all times.
Collaborate with internal teams to escalate and follow up on complex issues.
Skills & Qualifications:

Excellent communication skills (verbal and written) in English.
Strong problem-solving and decision-making abilities.
Customer-centric mindset with a positive attitude.
Ability to work under pressure and handle high-stress situations calmly.
Proficient in basic computer applications and CRM systems.
Flexibility to work in rotational shifts, including weekends and holidays.
Perks & Benefits:


Performance-based incentives
Paid training and career development opportunities



Industry type
BPM / BPO
Department
Customer Success, Service & Operations
Role
Customer Success, Service & Operations - Other
Role category
Customer Success, Service & Operations - Other
Employment type
Full Time, Permanent
Education
Any Graduate