Sales/Customer Service Representative

Job details
Here’s how the job details align with your profile.
Job type

Full-time
Shift and schedule

Monday to Friday
 
Location
Hallam VIC 3803
 
Benefits
Pulled from the full job description
Employee discount
 
Full job description
Full-Time Sales & Customer Service Representative

Location: Hallam, VIC (On-site)

Job Type: Full-time (38 hours per week)

About Us

At Hab Shifa, we are passionate about natural health and wellness, specializing in high-quality Black Seed products. We are growing rapidly and are now looking for a motivated and dynamic Sales & Customer Service Representative to join our team in Hallam.

This hybrid role will involve both in-office customer service and on-the-road sales, working closely with pharmacies, health food stores, and distributors to expand our brand’s reach.

Key Responsibilities

Sales & Business Development

Visit health food stores, pharmacies, and stockists to present and promote Hab Shifa products
Build and maintain strong relationships with retail partners and distributors
Identify new pharmacy chains and sales opportunities for product placement
Follow up on wholesale inquiries and price list requests
Support stockists with marketing campaigns, POS materials, and staff training
Attend trade shows and exhibitions locally and interstate
Customer Service

Handle inbound calls, emails, and social media inquiries (Meta, TikTok, Instagram)
Engage with customers and stockists via social platforms to build brand loyalty
Upsell and cross-sell products when appropriate
Collect customer testimonials and success stories
Maintain accurate records of customer interactions
Administration & Database Management

Maintain and update stockist lists and CRM
Log all sales visits, inbound/outbound calls, and follow-ups
Greet visitors and customers at the office
Assist in processing inbound sales and support internal projects
About You

3-5 years of sales or business development experience (health food or pharmacy industry preferred)
1+ years of customer service or administration experience
Excellent verbal and written communication skills
Self-driven, results-oriented, and proactive
Ability to work independently and as part of a collaborative team
Comfortable using social media and creating basic content
Knowledge of or interest in natural health products is a bonus
Benefits

Employee discounts on products
Career progression opportunities with a leading Australian natural health brand
Supportive, team-focused work environment
Travel around Australia
Schedule:

Full-time
Monday to Friday
Occasional travel for trade shows and exhibitions
Work Location:

On-site in Hallam, VIC
How to Apply:

Please submit your resume and a brief cover letter outlining your relevant experience and why you would be a great fit for this role.

Job Type: Full-time

Pay: $46,460.00 – $80,579.90 per year

Benefits:

Employee discount
Application Question(s):

Do you have experience in the Health space (Pharmacy and Health Food Stores)
Experience:

Sales: 3 years (Required)
Work Authorisation:

Australia (Required)
Work Location: In person

Application Deadline: 20/09/2026
Expected Start Date: 30/09/2026