Chat Support Executive

Job description
Job Title: Customer Support Executive
Job Location: Jaipur Sitapura, Mansarovar, Pratap Nagar (Rajasthan)
Salary: 23,000 to 38,000 CTC (Including PLI)
Experience: Freshers & Experienced both can apply
Process Type: International Voice & Non-Voice

Job Description:
We are hiring energetic and customer-focused individuals for International Customer Service roles across voice and non-voice processes. The ideal candidate should have strong communication skills and a customer-first attitude.

Key Responsibilities:
• Handle and resolve customer queries through calls, emails, or chat
• Ensure customer satisfaction by delivering accurate and timely support
• Escalate unresolved issues and follow up for resolution
• Build a positive relationship with customers
• Maintain process compliance and service quality standards

Eligibility Criteria:
• Qualification: Any Graduate
• Good verbal and written communication skills in English
• Basic computer knowledge
• Willingness to work in rotational shifts

Additional Benefits:
• 14 days hotel stay provided for outstation candidates
• Assistance with travel arrangements (bus/train ticket)
• Overtime, shift allowance, and performance incentives (as per business need)

Interview Process:
• Initial Screening Talent Acquaintance
• Registration Candidate
• HR Interview Virtual or Face-to-Face (within 48 hours of registration)
• Operations Round (within 72 hours of HR round)
• Travel Ticket Required within 24 hours of receiving the offer letter