Recovery Specialist

Full job description
We’re looking for a Recovery Specialist who’s ready to make a real impact while living our core values of Trust, Respect, and Integrity.

What you’ll do:

Review and manage charged off and negative accounts
Work with members, attorneys, and agencies to find solutions
Set up and monitor payment plans or settlements
Prepare accounts for legal action or outside recovery
Locate members using skip tracing tools
Send recovery and adverse action letters
Keep accurate logs, files, and reports for management
Ensure compliance with state and federal regulations
Assist with department calls, emails, and projects
Qualifications

Education/Experience

No major required
High school diploma
2 - 4 Years work experience in Collections and Recovery
Experience in repossessions, bankruptcy law, and federal and state regulations
Good writing and verbal communication skills
Good organization skills
Must have strong analytical and problem solving skills
Ability to work well under pressure and adhere to set deadlines
Ability to create and maintain spreadsheets and documents in Microsoft Excel and Word
Training Requirements

Annual Compliance Requirements
Work Environment

The work environment characteristics described here are representative of what a Team Member encounters while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Open office or cubicle
Works independently
Physical Demands

While performing the duties of this role, the Team Member is regularly or occasionally required to meet the following physical demands. To assure safety, Team Members in this role must be able to complete the following physical requirements.

Noise - Moderate
Sit and stand intermittently
Talk or hear
INOVA Federal Credit Union promotes an equal employment opportunity workplace which includes reasonable accommodation of otherwise qualified disabled applicants and employees.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties as requested by any person authorized to give instructions or assignments. Duties, responsibilities and expectations may be added, deleted; or changed at any time at management’s discretion and this job description does not create an employment contract, implied or otherwise, other than an employment-at-will relationship.