Job Description
a telecaller's job involves using the telephone to contact potential or existing customers to generate sales, provide information, or offer support. key responsibilities include making outbound calls, handling inbound inquiries, explaining products/services, generating leads, resolving complaints, maintaining customer records in a database, and meeting sales or engagement targets. essential skills for a telecaller are strong communication and persuasion, active listening, problem-solving, and the ability to handle rejection and maintain a positive attitude. key responsibilitiesoutbound calling: make calls to prospective customers to introduce products or services, generate leads, and convert them into customers. inbound call handling: answer incoming calls to address customer questions, concerns, and complaints in a professional and helpful manner. product & service explanation: clearly explain product features, benefits, pricing, and other relevant information to potential customers. lead generation & sales: identify and follow up on sales leads, persuade customers, and drive sales or appointments. customer relationship management: maintain accurate call logs, update customer databases, and follow up with existing customers to ensure satisfaction. problem resolution: resolve customer complaints and address their needs effectively to ensure a positive customer experience. target achievement: meet or exceed daily, weekly, or monthly sales quotas and performance targets. compliance & documentation: adhere to telecalling scripts, company policies, and maintain detailed records and reports. skills & qualificationsexcellent communication: strong verbal communication skills for clear, persuasive, and professional interaction with customers. persuasive skills: the ability to influence customers, handle objections, and drive conversions. active listening: ability to listen carefully to understand customer needs and provide appropriate solutions. problem-solving: aptitude to resolve customer issues and handle challenging situations effectively. computer & crm proficiency: basic computer skills for data entry and familiarity with customer relationship management (crm) tools. time management: efficiently manage multiple calls and tasks to maximize productivity. positive attitude: maintain a positive and professional approach, especially when facing rejection.
• Experience
0 - 5 Years
• No. of Openings
5
• Education
12th Pass, B.A, B.Com, B.Sc, B.E, M.A, M.Com
• Role
Tele Caller
• Industry Type
Call Centre / BPO / KPO / ITES / LPO
• Gender
Female
• Job Country
India
• Type of Job
Full Time
• Work Location Type
Work from Office
• Face interview location
Rukanpura, Raj Bhawan Complex, Nearby Rukanpura flyover, Opposite Ic Honda
