Customer Service Representative - Takanini

Full job description
Job Description
Dilworth Hearing, (part of the Amplifon Group) has been providing paediatric and adult audiology services in New Zealand for over 50 years. We have 20 clinics nationwide and consider customer service to be the single most important aspect of our business.

About the role:

This is a full time position working Monday to Friday (8.00am to 5.00pm) based from our Takanini clinic, and covering other clinic's as required. The role is fast paced, varied, including front desk responsibilities, greeting all our customers, scheduling of appointments, handling hearing aid repairs and over the counter sales, alongside conducting basic hearing screening. A valid drivers license and access to a vehicle is a requirement for this role.

If you enjoy working in a friendly, customer focused environment, can think on your feet, are an excellent multi-tasker, and most importantly interested in helping our customers, this could be the position for you!

To be successful in this role you will need:

Previous experience in a client facing customer service or retail position
Clear professional communication style
Strong administration skills
Attention to detail and accurate data entry skills
A great phone manner and a warm face to face communication style.
Flexibility, a valid drivers license and access to a vehicle to cover other clinics as required
Highly organised with good time management

Benefits:
A values-driven, supportive culture and team who will support your own professional journey with the opportunity to progress through the business
Be part of a team that genuinely cares about what they do
Be part of a close-knit team
While you're employed at Amplifon NZ, receive free top of the range hearing aids (and a discount for family!)
Discounted Southern Cross Health insurance
Yearly flu vaccinations
Free access to our Employee Assistance Program
Help people everyday experience the joy of better hearing

We will provide you with full training, a competitive salary and an organisation you can be proud to work for.

Apply today with your CV and covering letter.