Business Support Officer (Level two) - Legal Services

Full job description
Is it time to progress your career? Come and build your future with Legal Services. This is a fabulous opportunity to develop your skills and build networks within Inland Revenue.

Permanent, full-time positions supporting Inland Revenue's busy and engaging Legal Services teams
Opportunity to deliver high quality and effective administrative support
Auckland (Manukau and Takapuna) and Hamilton locations
Inland Revenue plays a critical role in improving the economic and social well-being of New Zealanders. We do this by collecting and distributing money, we collect 80% of the Crown's revenue and distribute social support payments.

We're offering great flexibility, support and development opportunities unique to you and your aspirations so that you can bring your whole self to work and thrive with us.

About us - Mo matou

The Legal Services team provides advice, support, dispute resolution, civil litigation, prosecution and tax technical services to the Customer and Compliance Services (CCS) customer segments and other parts of Inland Revenue. Legal Services is part of CCS - Business and is one of the largest government in-house legal teams.

About the roles - Mo te tunga

We have seen a growth in our debt focused work and have two permanent opportunities for Business Support Officers (level two) in Auckland and Hamilton to meet this demand.

Our Business Support Officers play a key role in supporting the functions of Legal Services with a strong focus on liquidation and bankruptcy matters.

Amongst other things, our Business Support Officers:

draft court documents for review by solicitors
file documents with courts across the country and liaise with court staff
arrange for the service of documents through process servers
assist with the preparation and organisation of documents for court hearings, including the assembly of bundles
manage physical documents and files and maintain accurate and up-to-date records in our electronic case management system
manage and track the life cycle of each litigation file, ensuring correct processes are followed and all relevant timeframes and court deadlines are met.
The Business Support team are a close-knit team who are able to work together in a collaborative manner, to balance their priorities and deliver on time.

Alongside supporting our litigation team with our liquidation and bankruptcy work, you will also:

support electronic discovery processes and the use of our e-discovery software to facilitate discovery and process, analyse, review and produce court documents in complex litigation cases
produce, co-ordinate and distribute information and documents in a tailored format to support delivery of better business outcomes
build highly effective relationships across the Legal Services and Business Support team and other key internal and external stakeholders
work across internal Inland Revenue systems
undertake general administrative activities such as archiving, invoicing, filing and updating records.
About you - Mou

We are looking for someone who has the following:

Proactive and motivated outlook with an interest in learning new systems and ways of working
A keenness to look for and realise opportunities to add value to the team and support your leaders
The ability to manage multiple priorities and meet deadlines
Strong attention to detail and is meticulous and accurate in document preparation and record keeping
Excellent communication, organisational and time management skills
A keen understanding of the need for confidentiality and a high level of integrity and professionalism
Excellent stakeholder and relationship management skills with the ability to liaise with the Business Support and litigation teams along with external stakeholders to deliver priorities and outcomes
A willingness and the confidence to progress work without close supervision
A desire to be part of an in-house legal practice committed to delivering for your customers
Experience in an administrative or business support role, alongside a sound understanding of MS Office
This is your opportunity to be engaged in interesting and challenging work across Legal Services and Inland Revenue. We offer an agile environment and flexible work practices where you'll be encouraged to innovate and prioritise your professional development to achieve your career goals.

Salary band between $60,385 - $74,637.

Apply here - Tono mai

If this sounds like an opportunity you would like to pursue, please apply online by attaching a copy of your CV and a cover letter outlining how you meet the role requirements as outlined here and in the attached Role Description.

If you have any further queries, please email us at CCSCareers@ird.govt.nz and one of the team will get back to you.

Applications close at 5pm on Thursday, 16 October 2026.

At Inland Revenue, we truly embrace diversity and inclusion and promote a flexible and supportive work environment that meets the needs of our people and business. We have trust and integrity, innovate to make a difference, value people and work together.