Support Servies Coordinator

Full job description
Bring comfort, care, and coordination to our residents’ everyday lives
At Bupa Wattle Downs Care Home, we’re looking for someone who takes pride in creating a warm, well-run environment where residents feel at home.

As our Support Services Coordinator, you’ll play a key role behind the scenes making sure our Household, Laundry, Maintenance, and Hospitality teams work together seamlessly to keep life running smoothly for those in our care.

This is a permanent part-time role, Monday to Friday, 9:30am to 2:30pm (24 hours per week), perfect for someone who enjoys meaningful work within school-friendly hours.

Every day you’ll help ensure residents’ rooms are fresh, meals arrive on time, and their surroundings feel safe and comfortable. You’ll guide your team with kindness and organisation, and at times, step in to support our Kitchen when needed.

If you’re someone who loves bringing order, care, and heart to your work and finds joy in knowing your efforts make a real difference this is the role for you.


Key Tasks and Responsibilities

Manage the kitchen, household, laundry, maintenance, and gardening employees.
Work closely with the other heads of department to contribute to the smooth and efficient running of the Care Home and Village.
Focus on first impressions and the impact of support services on the resident experience.
Improve the quality of support services through a focus on the customer experience.
Coordinate the completion of training, achievement of competencies, and performance reviews of direct reports.
Rostering and leave management of the support services team.
Take part in Bupa's internal audit programme relating to areas of responsibility.
About you

Previous experience managing, leading, and coaching teams of hospitality staff.
The ability to establish and maintain positive relationships with colleagues, managers, teams, contractors, and suppliers.
Be able to demonstrate excellent written and verbal communication skills.
Strong planning, organisational, prioritisation and problem-solving skills.
Ability to be flexible, adaptable, work under pressure, and multi-task.
An understanding of quality assurance and quality improvement activities.
Reasons to Belong

Fully subsidised Southern Cross health insurance to our eligible permanent NZ employees and a discount on insurance cover for eligible family members.
Wellbeing discounts and advice, EAP counselling services, study support, and cultural leave.
Paid parental leave - in addition to standard parental leave, Bupa offers 12 weeks of paid leave for primary carers and 2 weeks for secondary carers.
Refer-a-friend programme.
Professional Development – in-house and external training and development.
Industry-competitive remuneration and benefits, and internal reward and recognition programmes.
No matter who you are or where you come from, we encourage you to ‘Be You at Bupa’.
About Bupa

Through vision, passion, and sheer hard work, we’re one of New Zealand’s largest aged care and dementia care providers. As one of New Zealand’s leading healthcare organisations, we employ more than 4,000 people: we’re brave, caring, and responsible. All united by one purpose – helping people live longer, healthier, happier lives and making a better world.

Our Values | Ā mātou ūara

Brave | Māiatanga Caring | Manaakitanga Responsible | Haepapa

Applications will be reviewed as they are received, and therefore may result in the role closing early if the right applicant is found.