Training Delivery Lead

Full job description
Company Description

Ko wai mātou - About us:

Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives.


Job Description

Job Description
He aha te tūranga - About the role:

The newly created Training Delivery Lead roles will report into the National Training Delivery Manager and will each be assigned a distinct district. You will be responsible for leading and supporting a team of tutors to deliver high-quality, compliant, and engaging training within your assigned district.

Your role will be to ensure that tutors maintain appropriate qualifications, engage in ongoing professional development, and consistently apply best practice training to enhance learner outcomes. You will act as the first point of support for tutors, resolving day-to-day issues and concerns while providing guidance and mentorship to enhance their performance and professional growth.

Additionally, you will:

Plan and deliver first aid courses while ensuring a professional, engaging, and high-quality learning experience that meets the diverse needs of learners within nationally prescribed programmes.
Ensure training delivery meets national standards by supporting tutor performance, conducting observations and moderation, and aligning team and individual development with the Training Capability Framework.
Support the recruitment, induction, and onboarding of new tutors, ensuring they are well-prepared to deliver high-quality training.
Foster a safe, inclusive, and culturally responsive learning environment, recognising and responding to the diverse cultural needs of learners, including Māori, Pasifika, and other ethnic groups, ensuring that all learners feel respected and empowered to participate.
Prepare, check, and maintain training resources and equipment, including vehicles and training rooms, in accordance with organisational standards, ensuring they are ready and in optimal condition for all training sessions.
Stay current with industry trends, policies, and adult learning practices, maintaining up-to-date knowledge of relevant standards, including NZQA requirements, and ensuring continuous professional development.
Model positive leadership and champion a culture of inclusivity, ensuring that team members from all backgrounds thrive, feel valued, heard, and given equal opportunities to succeed.
This role may require extended days/weekend work, and travel will be a component of the position.


Qualifications

Qualifications
Ko wai koe - About you:

What you'll bring:

First Aid and/or Pre-Hospital Emergency Care and adult teaching qualifications or equivalent.
Adult education and/or coaching/mentoring experience.
Effective leadership skills, with experience supporting teams in complex, customer focused environments.
Strong interpersonal relationship skills, with the ability to engage, motivate, and influence others.
An agile and pragmatic working style.

Additional Information

Additional information
Me pēhea te tuku tono - How to apply

Click “I’m interested” before applications close at 11.59pm on Tuesday, 21 October 2026.

For further information please contact Gemma Bardsley on 0800 ST JOHN or gemma.bardsley@stjohn.org.nz for a confidential discussion.

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs.

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rereketanga o ia tāngata ki te haramai. E āwhinatia e mātou i ngā whakaaro rereke, kia mahi pai i roto i ngā hāpori katoa. Ko ta mātou nei haepapa, kia hangaia tātahi āhuru mōwai mā tātou, kia mahi haumaru ai.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.