Customer Support Associate Telecaller

Skills
Strong communication skills
both Hindi and English

Telemarketing
UPSELLING
Customer Support
TELESALES
OUTBOUND CALLING
Company OverviewKey 4 You Pvt Ltd is a leading and trusted real estate consultancy based in Gurgaon
Specializing in offering the finest real estate properties
the company is dedicated to delivering optimal property solutions to its clients
With a team of 11
50 talented employees
Key 4 You Pvt Ltd thrives in the real estate industry
tailoring services to meet the diverse needs of property seekers
Job OverviewThe Customer Support Associate
Telecaller position at Key 4 You Pvt Ltd is an executive
level
full
time role based in Gurgaon
This position requires strong communication and telesales skills to provide exemplary customer support and effectively market real estate offerings through telemarketing efforts
As part of the team
you will play a critical role in upselling property services to potential clients
Qualifications And SkillsStrong communication skills are essential
with proficiency in both Hindi and English to effectively interact with diverse clientele
Adept at telemarketing strategies to reach out to prospective clients and generate leads within the real estate industry
Proven skills in telesales to efficiently articulate property features and benefits to potential buyers and close sales
Ability to upsell properties and related services by understanding client needs and offering tailored solutions
Prior experience in customer support
ensuring courteous and professional assistance to all client inquiries and concerns
Competency in managing databases and maintaining precise records of all client interactions for seamless follow
ups
Familiarity with CRM tools and software to track progress and maintain effective communication channels with clients
Strong problem
solving skills to address client issues promptly and enhance customer satisfaction
Roles And ResponsibilitiesHandle inbound and outbound calls to provide information about real estate properties and related services
Assist in developing effective sales strategies to maximize lead conversion and achieve sales targets
Maintain client relationships by offering excellent customer service and addressing any inquiries or issues promptly
Coordinate with the sales team to identify potential upselling opportunities and pitch relevant services
Document and maintain detailed records of all interactions with clients
ensuring accuracy and accountability
Follow up on prospective leads
providing additional information as needed to assist in sales closure
Conduct market research to better understand client preferences and stay up to date with current real estate trends
Collaborate with team members to share insights and strategies that contribute to overall sales success