Online Customer Relations Assistant

Location
Auckland City, Auckland
 
Full job description
Our busy Mangere branch is looking for an exceptional Online Customer Relation Assistant to be part of the exciting and growing world of customer relations and online retail sales.

We pride ourselves on excellent Customer Service (both in store and online) and strive to 'go the extra mile' for customers. As a key point of contact for online customers, you will be an integral part of the team at RV Super Centre. While having a RV, Camping, Marine, Kitchens, Plumbing or Vehicle sales background is an advantage, it is not a necessity.

We are looking for the ‘right’ person not the ‘right now’ person.

You will be providing outstanding customer service with all our online customers and suppliers, processing online orders from start to finish, you must have great attention to data detail and ability to calmly communicate and solve problems with the objective of our customers always being 100% happy.

Your key qualities will include:

Superb communication skills, both verbal and written
Easily build rapport with customers and suppliers alike
Excellent PC Skills (Excel / Word / Outlook / Teams) – intermediate or above
Strong numerical and data aptitude
1+ years’ proven experience in either customer support, retail or online sales
Experience with Online Retail, POS or Ecommerce systems
Wiliness to learn new skills, systems, products
Strong team player (Collaborative working style)
Impressive attention to detail
Happy to ask questions
Be proactive and solution focused
Have strong time management and organisation skills

Your key responsibilities will include:
Help support the transition from our existing website to Shopify
Be across the details of product data integrity and reporting
Grow excellent product knowledge & have a keen interest in learning new products
Upsell products or suggest replacements
Answer customer enquiries via phone, email, website, Trade Me
Processing online orders, steps include:
Creation of orders
Splitting orders to be dispatched by various warehouses/suppliers
Creating & Receipting Purchase Orders
Communicating with customers/suppliers/couriers
Proactively following up on orders
Ability to meet deadlines
Help update website content including products & photos when required
General administrative duties
Travel and Assist at Trade Shows
Other duties as required

If you are a motivated individual with a strong work ethic and a passion for delivering excellent customer service, we would love to hear from you. Please submit your resume and a brief cover letter outlining your suitability for the role. We look forward to your application!

Thank you for your application, We are an equal opportunity employer and we aim to recruit a diverse range of people with a diverse range of talents to help us achieve our goals. Note that only selected candidates will be contacted.
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Job details

Job family
NZ
Pay type
Hourly
Job start date
Wednesday, 8 October 2026

Auckland, New Zealand