Job Description
Hilton Hotels & Resorts
Food & Beverage Team Leader- Jaipur-Hilton Hotels & Resorts-2-4 - TimesJobs.com
Hilton Hotels & Resorts • Jaipur, Rajasthan • via JobLeads
6 days ago
₹4.5L–₹6.75L a year
Full–time
No Degree Mentioned
Apply on JobLeads
Job description
Hilton offers opportunities to delight guests worldwide across a family of brands, including Hilton Hotels & Resorts and others. We are seeking a dedicated individual to join our team as an F&B Team Leader, focused on efficient and professional service of food and beverages, maintaining cost controls to achieve budgeted profit, and supervising staff to ensure guests receive top-quality service in line with hotel and Hilton International standards.
Job Description
What will I be doing?
• Confidently know the food and beverage menu contents and explain them in detail to guests.
• Understand dietary requirements and offer appropriate suggestions.
• Complete TBS checklists on product knowledge.
• Make suggestions on the menu that might suit guests of different nationalities.
• Know menu items of all other outlets to recommend guests to other outlets.
• Confidently know opening hours of all restaurants and hotel outlets.
• Recommend other restaurants and city attractions to hotel guests.
• Actively check staff's product knowledge on each shift.
• Check reservations for the day, ensuring that the restaurant and staff have tables ready and that large bookings have been confirmed by phone.
• Ensure that all staff are briefed for the details of the shift ahead.
• Complete the TBS checklist on preparing the restaurant for service.
• Greet guests with smiles and offer assistance with coats, bags, etc., introducing yourself.
• ****** guests to a table and ask if they would prefer a smoking or non-smoking table.
• Ensure that all service procedures are carried out to the standards required.
• Replenish drinks, not letting cups or glasses become empty.
• Take personal responsibility for the service experience of all guests in the restaurant by visiting and introducing yourself to them and actively checking on their satisfaction.
• Follow-up on any guest questions or queries immediately, and if you don’t know the answer, check with your Manager.
• Knowledgeable of departmental standards, explaining these standards to the team.
• Positively deal with and learn from customer complaints and comments with follow-up and feedback to the Manager.
• Be proactive towards guests, assisting them with any reasonable requests, and training all staff to see these things before guests ask.
• Positively end the guest experience by checking satisfaction.
• Present all guests checks promptly on request with a feedback form and brochure.
• Encourage all guests to fill out feedback forms when they leave, assisting guests with their coats and bags.
• Thank all guests and wish them a pleasant day.
• Assist the restaurant managers with training all staff for induction training and on the job training.
• Provide leadership and direction for all staff while on duty by offering professional skills and leading by example.
• Be aware of the restaurants and overall F&B targets for food, beverage, payroll and general expense costs.
• Coordinate with Engineering and Housekeeping departments to ensure that cleaning is followed-up with and procedures are maintained.
• Ensure that the shift is reviewed, handovers and briefings are carried out.
• Be aware of potential highs and lows in the business.
• Identify and communicate potential sales leads to your Manager.
• Understand relevant OH&S legislations and the implications on the operation of the department.
• Ensure that safe and healthy working practices are observed throughout service.
• Report any accidents/incidents to the Supervisor/Manager.
• Ensure that the Food & Beverage mission is established and instilled in you and all team members.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
What are we looking for?
A F&B Team Leader serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• 2-4 years in a managerial position in a 4 / 5-star category hotel.
• Good English skills, both written and verbal to meet business needs.
• Familiar with computer systems.
• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Strong leadership, people management and training skills.
• Guest oriented and able to confidently build and exceed service standards.
• Thorough knowledge of service, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings.
• Strong interpersonal skills and attention to details.
• Key strengths (under the 9 competencies) in people management communication and planning.
• Able to work under pressure and deal with stressful situations during busy periods.
• Outgoing personality and willing to work for long hours.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Locations: DoubleTree By Hilton Jaipur
Location: Jaipur, Rajasthan, India
Category: Hotel HOT0BYM2
• Job Function: Hotel/Restaurant
• Industry: Hospitality & Tourism (Hotels/ Resorts)
Report this listing
Hilton Hotels & Resorts
AmbitionBox
4.2/5
542 reviews
Glassdoor
4.3/5
299 reviews
Indeed
4/5
17.2K reviews
hilton.com
More jobs at Hilton Hotels & Resorts
See web results for Hilton Hotels & Resorts
Moustache
F&B Captain
Moustache • Jaipur, Rajasthan • via LinkedIn
Full–time
No Degree Mentioned
Apply on LinkedIn
Apply on Jooble
Apply directly on Expertia AI
Apply on BeBee
Job description
Skills:
Food Safety, Table Setting, Upselling, Menu Knowledge, Staff Training, Quality Assurance,
Position: F&B Captain
Department: Food & Beverage Service
Location: Jaipur, Jawai, Pali, (Raj.)
Reports To: Restaurant Manager
Role Overview
The F&B Captain is responsible for supervising the service team, ensuring smooth daily operations, and delivering exceptional guest experiences. The role involves coordinating staff, managing reservations, conducting briefings, and maintaining service standards in line with hotel policies.
Key Responsibilities
Operational Duties:
• Report to duty at least 30 minutes before scheduled opening time.
• Oversee and manage all reservations to ensure smooth table allocation.
• Conduct daily pre-shift briefings 15 minutes prior to restaurant opening (Lunch/Dinner).
• Prepare shift plans and duty rosters for waiters and service staff.
• Ensure completion and verification of daily attendance sheets for the service team.
• Review and maintain all necessary documentation and operational papers for waiters.
• Prepare weekly reports of breakage and submit to management.
• Issue daily work permits for Assistant Waiters/Waitresses, Waiters/Waitresses, and Senior Waiters/Waitresses.
Service Standards & Team Supervision
• Monitor staff grooming, hygiene, punctuality, and discipline.
• Ensure accuracy of K.O.T (Kitchen Order Ticket) & B.O.T (Bar Order Ticket).
• Guide and supervise service staff to maintain courtesy, behavior, and guest handling standards.
• Evaluate staff performance and suggest improvements in service operations.
• Motivate the team to provide personalized and professional guest service at all times.
Guest Experience
• Ensure guests are warmly welcomed and receive attentive, efficient service.
• Handle guest complaints effectively and escalate when necessary.
• Maintain high standards of hospitality, ensuring guest satisfaction at every stage of service.
Requirements
• Minimum 24 years of experience in Food & Beverage service in hotels/restaurants.
• Strong leadership, communication, and interpersonal skills.
• Knowledge of restaurant operations, guest service standards, K.O.T & B.O.T procedures.
• Ability to handle pressure and resolve guest complaints professionally.
• Flexibility to work in shifts, including weekends and holidays.
