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IHCL


Assistant Public Relations Manager
IHCL • Jaipur, Rajasthan • via SimplyHired
22 days ago
Full–time
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Job description
30 Sept 2026

Business Unit: Taj Amer, Jaipur

Department: Commercial

Description:
About IHCL

Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.

Careers at IHCL

At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.

Job Objective

Support the execution of the hotel’s communication strategies, working closely with the Director of PR and other stakeholders to enhance media presence and public engagement. This role involves content creation, media coordination, and event support to bolster the hotel's reputation.

Essential Job Tasks

Ensure seamless implementation of the hotel's strategies and plans

Areas of Responsibility

1. Communication Support:
• Prepare content for media interactions and support spokesperson briefings.

2. Media Coordination:
• Liaise with local and national media for press releases, interviews, and other coverage opportunities.
• Support media interactions during crises, ensuring consistent and aligned messaging.

3. Event Management:
• Coordinate logistics for F&B and lifestyle events, working with internal teams and external vendors to achieve event objectives.
• Ensure timely media coverage and post-event reporting.

4. Marketing Assistance:
• Provide PR-related content for marketing campaigns and promotional materials in collaboration with the Marketing team.

5. Relationship Management:
• Maintain relationships with media representatives, PR agencies, and key stakeholders to enhance visibility and partnerships.

6. Performance Tracking:
• Assist in reviewing the effectiveness of PR activities, gathering quantitative and qualitative feedback.
• Maintain detailed records of media coverage and PR outputs.

Attributes/ Essentials/ Other Information

Should be flexible to move within the company according to requirement and also for personal growth.

Required Qualifications

MBA with experience in Hotel Industry

Work Experience

7-8 years in hospitality/service/luxury brands industry focusing either on marketing or communication

Languages Needed in Position

English and Hindi

Key Interfaces- External

Media Representatives, PR Agencies, Vendors and Event Partners, Local Influencers and Key Opinion Leaders

Key Interfaces- Internal

Director of PR, General Manager, Marketing Team, Event Teams, Hotel Staff (F&B, Sales, Operations)

Behavioural Competencies

Process Excellence

Result Orientation

Collaborative Engagement

Change Championship

Growth Mindset

Talent Enrichment

Guest Centricity

Personal Effectiveness

Equal Opportunities Employment at IHCL

At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, ****** orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.
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AM Hotel Kollection


GSA
AM Hotel Kollection • Jaipur, Rajasthan • via Shine
18 days ago
Full–time
No Degree Mentioned
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Job description
Your Role:
As a Front Office Associate, you are responsible for providing excellent customer service and ensuring the smooth operation of the front desk and guest services. Your responsibilities will include:
- Greeting guests, checking them in, and providing assistance during check-out.
- Managing room reservations, ensuring accuracy, and assisting with booking changes or cancellations.
- Addressing guest inquiries, requests, and concerns promptly and professionally.
- Assigning rooms to guests, considering special requests and room availability.
- Issuing room keys and maintaining a record of key distribution.
- Answering incoming calls, providing information, and forwarding calls to relevant departments as per the Brand SOP.
- Assisting guests with local information, transportation, restaurant reservations, and other concierge services.
- Assisting with luggage storage, handling, and transportation to guest rooms.
- Building positive relationships with guests and ensuring a pleasant and memorable stay.
- Monitoring the lobby and front desk area to ensure guest safety and hotel security.
- Managing cash, balancing cash drawers, and handling financial transactions accurately.
- Collecting and recording guest feedback and addressing complaints or issues as needed.
- Using hotel management software for check-ins, check-outs, and reservations.
- Coordinating with other hotel departments to ensure smooth guest services, including housekeeping and maintenance.
- Preparing shift reports and handovers to communicate essential information to the next shift.
- Following hotel protocols for emergency situations, such as evacuations or medical incidents.
- Promoting additional services, upgrades, and amenities to enhance the guest experience and increase revenue.
- Handling guest billing inquiries and coordinating with the accounting department.
- Ensuring compliance with hotel policies, procedures, and industry standards.

Skills & Requirements:
- Hotel Management and/or skill relevant education preferred
- Pleasing personality and good communication skills
- Computer dexterity: MS Office (Word, Excel, PPT)
- Prior relevant hospitality experience in position of application.
- Must be open to joining at any of the AM Hotel Kollection locations (AM Hotel Kollection is now at 11 locations & growing),