Job Description
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Accor ES
Spa Therapist
Accor ES • Kukas, Rajasthan • via Accor Careers
9 days ago
Full–time
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Job description
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
Jobs & Responsibilities-
• Cooperate with the other therapists and the reception in the formulation of plans for projects.
• Be on time for appointments and thoroughly review appointments after completing each service and shift.
• Maintain inventory of supplies for the operation of the treatment rooms.
• Maintain accurate records as required by hotel and government regulations
• Maintain equipment for aesthetics and personal equipment in safe and sanitary condition.
• Perform all spa treatments on members and Guests using safe and professional techniques.
• Be a host to the guests / members of the spa fitness centre. This includes greeting them in person or over the phone in a friendly, efficient and professional manner, as well as escorting them to the appropriate facilities.
• Greet all arriving and departing guests by name, inquire about their level of satisfaction of the services, and maintain positive relations at all times.
• Maintain a neat and orderly work area consistent with the high standards of the facility.
• Ensure guest / member preferences and special requests are accommodated to the best of the property’s abilities.
• Assist in the co‑ordination of spa treatments with other spa programs.
• Report dysfunctional equipment to Spa & Wellness Manager
• Maintain a spa database for ongoing guest communication.
• Knowledgeable about all aspects of treatments, spa therapy, and the facility. Provide information and literature about the spa in person and over the telephone
• Tour prospective spa Guests.
• Promote all hotel and spa packages and promotions.
• Recognise arrivals of all VIP guests arriving in both the spa and hotel
• Ensure the facility is in peak condition at all times (operations and cleanliness).
• Carry out any other duties and responsibilities as assigned
• Follow up all list & documents that must be updated daily.
• Report any maintenance requirements of the recreation areas.
• Encourage rebooking for spa guests and correct any wrong bookings with care and urgency
• Ensure ambience levels, such as lighting and music are correctly set and maintained and all areas are clean and organized.
• Report any security concerns to the hotel management relating to guest safety.
Qualifications
• Minimum of 2 years experience as a Spa Therapist.
• Spa Certification course or equivalent degree holder
Additional Information
• Oral and written fluency in English
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AccorHotel
Assistant Manager- Guest Service
AccorHotel • Jaipur, Rajasthan • via Shine
Full–time
No Degree Mentioned
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Apply on Jobs Trabajo.org
Job description
You will be joining a global hospitality company where you will have the opportunity to be yourself and align your personality with a brand that resonates with you. Accor is more than just a leader in the industry - it is a place where you can grow, learn, and find purpose in your work every day. Your journey with us will be filled with endless possibilities as we strive to create the future of hospitality together.
As an Assistant Manager-Guest Service, your role will be pivotal in delivering exceptional guest experiences and upholding the highest standards of service in our hotel operations. Your responsibilities will include overseeing and coordinating daily guest service operations such as front desk, reception, cashiering, reservations, and outlet services. You will be tasked with training, mentoring, and managing Guest Service Associates to cultivate a collaborative and supportive team environment. Implementing and maintaining efficient systems and procedures to enhance guest satisfaction and operational effectiveness will be crucial in your role.
Your ability to monitor and address guest feedback promptly and professionally will play a key role in resolving any issues that may arise. Collaboration with other departments to ensure seamless guest experiences across all touchpoints will be essential. By analyzing performance metrics and guest satisfaction data, you will identify areas for improvement and assist in developing and implementing innovative guest service initiatives. Handling VIP guests and special requests with the utmost care and attention to detail will also be part of your responsibilities.
To qualify for this role, you should possess a Diploma in Tourism/Hospitality Management and have a minimum of 1 year of relevant experience in a similar capacity. Knowledge of both Front Office and F&B service departments is necessary. Proficiency in reading, writing, and oral communication in English is required, while the ability to speak other languages and a basic understanding of local languages will be advantageous. Strong leadership, interpersonal, and training skills are essential, along with good communication and customer contact skills. Being results and service-oriented with an eye for details, the ability to multitask, work well in stressful situations, and be a team player and motivator are qualities that will contribute to your success in this role.
In summary, as an Assistant Manager-Guest Service at Accor, you will be an integral part of creating memorable guest experiences, driving operational excellence, and contributing to the overall success of our hospitality offerings.,
