Administration Assistant

Full job description
Provide expert admin support and exceptional service as the first point of contact for staff, visitors, and families.

Salary packaging benefits (up to $15,900 tax-free)
Key front of house role at our St Peters and Croydon Park sites
Supports Corporate Administration team
Are you a friendly, organised, and proactive administrator with strong customer service skills? St Basil’s Homes is seeking a Casual Administration Assistant to deliver efficient and professional administrative support while providing excellent service across our Northern facilities. The role includes leave coverage, public holiday shifts, and adhoc assistance, with potential for a permanent position for the right candidate.

This is more than just an administrative role - it's an opportunity to make a meaningful impact on the lives of our residents and their families.

What you’ll do:

As the first point of contact, this role is essential in creating a professional and welcoming environment. The Administration Assistant plays a key role in setting the standard for the quality of service at St Basil’s. This position focuses on delivering exceptional service to residents, visitors, families, and staff with warmth, efficiency, and professionalism. We are looking for a candidate with strong administrative skills who can also support our corporate administration team as needed, including marketing, communications, rostering, and a variety of other administrative duties.

Main duties/responsibilities:

Provide professional reception services, ensuring a welcoming and efficient front-of-house experience for residents, visitors, families, and staff.
Greet and direct visitors, offering clear guidance upon arrival.
Deliver exceptional customer service by promptly and courteously addressing phone, email, and in-person inquiries, screening and redirecting as appropriate.
Maintain a calm, professional, and inviting presentation of the main reception area at all times.
Provide comprehensive administrative support across departments, including marketing, communications, and rostering, to ensure seamless office operations.
Assist with managing daily roster changes and unplanned leave, to ensure effective and responsive roster management.
What you will bring to the role:

A compassionate and empathetic approach to residents and their families
An appreciation and understanding of cultural diversity
3 to 5 years of administration experience
Proficiency in Microsoft Office programs and the ability to learn various other systems (e.g., quality management systems, databases, and rostering systems).
Strong organisational and time management skills, with the ability to handle multiple tasks simultaneously.
The ability to handle sensitive and confidential information with discretion.
Exceptional customer service focus with a professional and courteous approach.
Why Join St Basil’s?

At St Basil’s, we don’t just offer jobs—we provide meaningful careers where your contributions will truly make a difference. When you join our team, you’ll enjoy:

Generous not-for-profit salary packaging benefits, helping you maximise your take-home pay.
A family-friendly environment with a supportive and collaborative team culture.
Opportunities for professional development and career growth
The chance to work in a purpose-driven organisation, where your creativity and communication skills help shape meaningful connections and engagement every day.
How to Apply:

If you are interested in this exciting opportunity, please submit your resume and a cover letter outlining:

your relevant experience and qualifications
what motivates you to apply for this role
If you would like to arrange a confidential discussion regarding the role, please email careers@stbasils.com.au