Front Office All Rounder - Casual

Full job description
Company Description

“Hospitality is a work of Heart” at ibis Styles Hobart! Centrally located on Macquarie Street, the 296-room Ibis Styles Hobart is Tasmania's largest hotel and is a short walk from Hobart's famous waterfront and Salamanca Market.

We are seeking a casual Front Office All Rounder at our Front Office, who wants more than just a job. Everything we do, we do to help our guests and our people feel welcome and valued to give them the best experience possible.

Join us, and become a Heartist®


Job Description

Provide efficient, friendly and professional service to all guests.
Show efficiency in constantly striving to provide total customer satisfaction.
Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, and professional.
Logging all guest requests to ensure all request are met within established timeframes
Following up with the relevant team member to ensure guest requests are being fulfilled
Assisting and directing guests with local attractions and directions
Securely storing and delivering guest luggage
Assist with and cover valet parking as required.

Qualifications

An energetic, team-focused and can-do attitude
Enthusiasm to connect with guests and to hear their story
Exceptional communication skills, both written and verbal
High level of computer literacy
Excellent attention to detail
The ability to work across a 24/7 roster - evenings, mornings and weekend
Full Tasmanian Manual Drivers Licence is essential

Additional Information

A fun work environment where your job is simply to make people happy!
A genuine sense of community… our team is one big family
Share your love of Hobart! Our guests want your insider knowledge on what to experience when they visit this great city
Develop invaluable skills you can use in all walks of life – customer service, communication, time management, problem solving and resilience!
If hospitality is your thing, the career opportunities are endless as part of Australia’s largest hospitality employer, Accor
Be part of a company that cares for our community and our environment with industry-leading initiatives that make you proud to come to work every day