Customer Service Representative

RIG Logistics is an asset-based carrier in Canada. We specialize in delivering assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, and temperature-controlled goods RIG logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are seeking a well-rounded individual able to work in a fast-paced environment to join the operations team.
Role Description
This is a full-time on-site role for a Customer Service Representative at Rig Logistics Inc in Sahibzada Ajit Singh Nagar. The Customer Service Representative will be responsible for providing customer support, ensuring customer satisfaction, and enhancing the overall customer experience through effective communication and problem-solving.
Responsibilities and Qualifications:

• Customer Service Representatives, Customer Support, and Customer Satisfaction skills

• Customer Service and Customer Experience expertise

• Strong interpersonal and communication skills

•Ability to prioritize and manage multiple tasks effectively

• Experience in the transportation or logistics industry is a plus

• Proficiency in relevant software and tools for customer service

•High school diploma or equivalent required; Bachelor's degree is a plus
In this position, you will be responsible for leading a dispatch team to ensure a consistent quality of service, customer satisfaction, scalability, and support across the growing network of our Canadian and US based client's customers.
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