Tax Lead EA/CPA REMOTE

Job description
Tax Lead EA/CPA REMOTE Job Description
Job Summary

The Tax Team Lead (Seasonal) will provide strong leadership to remote teams, supervise tax professionals, and ensure the delivery of exceptional customer service.

This role requires active credentialed Enrolled Agents (EA), Certified Public Accountants (CPA), or practicing attorneys with a PTIN. JDA TSG’s Tax Services Group is hiring Team Leads for the upcoming tax season.
• Key Responsibilities:
• Provide effective leadership via video, phone, and chat to inspire and motivate teams.
• Monitor and support the JDA TSG Tax Support Slack Channel, providing accurate tax information and resources.
• Address issues and challenges within leadership channels, customer-facing issues, and customer escalations.
• Conduct call monitoring and execute customer callbacks as requested.
• Carefully document all customer interactions for assistance in coaching and escalations.
Requirements
• 1+ years experience in a remote supervisory role leading teams of 5 or more tax professionals.
• 2+ years of professional experience preparing and filing individual returns using professional tax preparation software.
• Strong technical skills and ability to navigate computer systems and software.
• A dedicated workspace with a hard-wired Ethernet connection and personal computer for administrative responsibilities.

What We Provide
• Flexibility to work morning through evening hours.
• Earn $36 per hour plus benefits including 401K with a match, perks, and other incentives.
• Comprehensive training and support from our management team.
• The opportunity for employment growth within JDA TSG.
• Equipment including laptop for the duration of employment.