BPO Sales Process

Company Overview

Wings Global Services is a trailblazer in engineering innovation, known for seamlessly integrating automation with cross-sectoral expertise. With a focus on operational excellence, we serve diverse industries including oil & gas, manufacturing, IT, and construction. Based in Mumbai, we are dedicated to cultivating future-ready talent through experiential learning and advanced solutions, ensuring alignment with industry needs and sustainable progress. Learn more at

Job Overview

We are seeking a motivated individual for the role of BPO Sales Process in our Vashi, Navi Mumbai location. This is a full-time, day shift position, perfect for freshers. The role involves engaging potential clients through various channels and promoting our services effectively. Candidates with 0 to 1 year of experience are welcome to apply, and this role offers an excellent opportunity to grow within our innovative company.

Qualifications and Skills
• Proficiency in cold calling, enabling effective communication and persuasion with potential clients (Mandatory skill).
• Expertise in upselling techniques to enhance customer interaction and increase sales opportunities (Mandatory skill).
• Experience with CRM software to manage and analyze customer interactions and data throughout the customer lifecycle.
• Ability to generate leads and identify potential business opportunities by reaching out to clients.
• Skill in customer retention strategies, focusing on maintaining a strong, ongoing relationship with existing clients.
• Competency in MS Excel for organizing, analyzing, and presenting sales data efficiently.
• Capability to manage the sales pipeline, tracking progress and identifying areas for improvement.
• Strong interpersonal and communication skills, aiding in effective negotiation and relationship building.

Roles and Responsibilities
• Conduct cold calls to potential clients, introducing our services and generating interest in our offerings.
• Utilize upselling techniques to promote additional products or services to existing customers.
• Maintain accurate records of customer interactions and transactions using CRM software.
• Identify and follow up on leads to convert them into sales opportunities.
• Develop and maintain strong relationships with clients through regular follow-ups and excellent service.
• Use MS Excel to track sales data and progress, reporting findings to the management team.
• Collaborate with team members to improve sales strategies and achieve company targets.
• Continuously learn about industry trends and company products to enhance sales effectiveness.