Senior Product Manager - Lockers, White Bear Lake, MN Full-Time

Senior Product Manager - Lockers, White Bear Lake, MN Full-Time (hybrid, 3 days in office)

$125000 - $150000 / year

This position is not eligible for relocation. Must be eligible to work in the United States without visa sponsorship.

Full-time Benefits and bonus eligible!

BENEFITS

Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-term Disability, Matching 401k, Paid Time Off, Paid Holidays, Wellness Program, Company Outings and more!


COMPANY BACKGROUND

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.

Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and United Kingdom.


Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.

BASIC FUNCTION

Do you enjoy setting the vision for new products and driving them through to execution? then we are looking for you! We’re looking for a Sr. Product Manager (focusing on lockers) with hardware and software development experience to lead multiple critical product lines throughout their lifecycle. In this role, you will collaborate with internal teams and external partners to gather and prioritize requirements, define the product vision, and oversee execution to bring new, market-leading solutions to life.


KEY RESPONSIBILITIES:

Market Research & Customer Insights

Conduct market analysis to understand industry trends, competitive dynamics, and emerging technologies.
Leverage customer research, data analytics, and user testing to validate opportunities and drive prioritization.
Explore innovations from adjacent industries to inspire differentiated solutions.
Partner with business development, sales, and marketing to identify unmet customer needs and whitespace opportunities.
Product Vision & Roadmap

Develop and own a clear product vision and 5-year roadmap aligned with company strategy.
Translate business strategy, customer insights, and market opportunities into actionable product initiatives.
Define success metrics (revenue, adoption, ROI, CSAT/NPS) and monitor product performance against them.
Build and present business cases to secure investment and executive alignment.
Product Lifecycle Management

Lead all phases of the product lifecycle: concept, design, development, testing, launch, growth, and sunset.
Drive cross-functional execution across hardware engineering, software engineering, design, QA, operations, and supply chain.
Define and prioritize product requirements, user stories, and acceptance criteria with a focus on customer value and technical feasibility.
Manage project scope, budget, and schedule to deliver high-quality products on time and within cost targets.
Collaborate with manufacturing and operations to ensure products are scalable, reliable, and cost-optimized.
Oversee certification, compliance, and quality assurance processes for hardware and software products.
Develop go-to-market plans and ensure effective handoff to commercialization teams.
Stakeholder & Team Leadership

Communicate vision, progress, risks, and forecasts to executive leadership and key stakeholders.
Facilitate alignment between engineering, design, operations, marketing, and finance teams to achieve product goals.
Influence and lead without direct authority across diverse, cross-functional groups.
Mentor and develop product team members to strengthen organizational capabilities.
Commercialization & Customer Success

Partner with sales, marketing, and customer support to ensure successful product launches and adoption.
Develop training, enablement, and support materials for internal and external stakeholders.
Monitor post-launch performance, customer satisfaction, and product usage; identify opportunities for optimization.
Drive continuous improvement and iteration based on customer feedback and data.

REQUIRED SKILLS

Proven track record managing hardware + software products concurrently across their lifecycle.
Solid technical foundation with hands-on experience in hardware design, software development, or systems integration.
Familiarity with product certifications, regulatory compliance, and quality standards (e.g., ISO, UL, FCC, ADA, CE).
Deep understanding of Agile/Scrum processes and product backlog management.
Strong analytical and data-driven decision-making skills, including defining and tracking KPIs.
Excellent problem-solving ability with a hands-on, collaborative mindset.
Exceptional written and verbal communication skills, comfortable presenting to executives and external partners.
Thrives in a dynamic, ever-changing environment with ability to pivot quickly and use creativity to overcome challenges.
Ability to manage competing priorities and multiple time-sensitive initiatives simultaneously.
Strong financial acumen (ROI, pricing models, cost analysis).
Experience leading cross-disciplinary teams (engineering, design, operations, supply chain, marketing, sales).

QUALIFICATIONS

10+ years of professional experience in product development, engineering, or strategy roles.
5–10 years of product management experience with hardware and software products.
5+ years of direct people management experience.
Experience with Agile tools (Jira, Confluence, Aha!, Rally, etc.) and PLM tools.
PMP, CPM, NPD, or SAFe certification a plus.

EDUCATION

Bachelor’s degree in Business, Engineering, Computer Science, Product Design, or related field

TRAVEL

Occasional travel to vendors, customers, and field sites (10–20%)

PHYSICAL REQUIREMENTS

Prolonged periods of time sitting at a desk, using hands and arms for data entry, typing and computer work; manual dexterity to operate computer system.
Visual acuity is needed to read detailed reports and spreadsheets.

#LI-VG1

Experience
Required
Experience with Agile tools (Jira, Confluence, Aha!, Rally, etc.) and PLM tools
5 - 10 years: Product management experience with hardware and software products
10 year(s): Professional experience in product development, engineering, or strategy roles
Education
Required
Bachelors or better in Business Administration or related field
Skills
Required
Flexibility
Customer Service
Troubleshooting
Reporting
Data Analysis
Critical Thinking
Prioritizing
Computer
Collaboration
Strategic Thinking
Time Management
Problem Solving
Communication
Multitasking
Behaviors
Required
Thought Provoking: Capable of making others think deeply on a subject
Innovative: Consistently introduces new ideas and demonstrates original thinking
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Team Player: Works well as a member of a group
Motivations
Required
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Financial: Inspired to perform well by monetary reimbursement
Self-Starter: Inspired to perform without outside help
Preferred
Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.