Customer Service Representative

Established in 1902, Pinelawn Memorial Park & Arboretum is a place where families can find solace, somewhere that beauty surrounds them as they pay their respects to a loved one. At Pinelawn Memorial Park, located in Farmingdale, New York, we take the utmost care and attention to detail so that families can feel at peace with their decision to lay a loved one to rest amongst the natural beauty found throughout the cemetery and memorial park. Additionally, we guide families every step of the way so that they feel a sense of security even during the most trying of times.

Summary:
We are seeking an experienced, motivated, full-time Customer Service Representative to work in our administrative office. The Customer Service Representative is responsible for handling all walk-in and telephone customer inquiries in a professional and timely manner. Customer Service Representatives must be able to show empathy, have customer service experience, and be detail orientated and organized in their work. Additional responsibilities as needed.

Specific Duties/Responsibilities: The Customer Service Representative is responsible for both Administrative and Customer Service duties that include and are not limited to the following:

Answer telephone calls and respond to all inquiries and requests.
Provide general information on all Pinelawn Memorial Park & Arboretum products, services, rules, and regulations.
Assist with entering sales contracts, memorialization orders and related payment as needed.
Accurately update and enter data into various software systems
Escort visitors to designated areas (inside and outside)
Other duties as assigned
Requirements:
Associates Degree or equivalent (Required).
Must have a valid NYS Driver’s License
Must display and have the ability to maintain professional interpersonal skills
Must be organized and detail oriented
Must have the ability to multitask
Must have excellent followthrough and be motivated to learn
Must be willing and able to work both independently and within a team
Must maintain a professional phone presence
Must display a neat and professional appearance
Must be an excellent communicator
Must be able to think analytically
Work Schedule: 8:30AM – 5:00PM, Monday/Wednesday/Thursday/Friday/Saturday – (Tuesday & Sunday off)

Benefits:
Competitive Salary
Generous Paid Time Off
Medical/Dental/Vision/Supplemental Insurances
Health Reimbursement Arrangement (HRA)
401(k) with generous Employer Contribution
Pinelawn Memorial Park & Arboretum is an Equal Opportunity and Affirmative Action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, ****** orientation, gender identity, national origin, disability, or status as a protected veteran.

About Pinelawn Memorial Park and Arboretum
Since 1902, Pinelawn Memorial Park and Arboretum has been a place of remembrance for generations. To honor our legacy, we are looking for talented, compassionate, and dedicated people. If you are one of them, we want to talk to you!