Customer Service Representative (Bilingual Russian/Uzbek)

At Anchor Health Home Care, we deeply appreciate the privilege of being welcomed into the family circle to provide care for our neighbors' beloved family members. Our dedicated corporate office team at Anchor Health Home Care serves as the central hub for communication among clinicians, patients, and families within our community. We firmly believe that in order to effectively address the evolving needs of our community, we must remain adaptable to ensure the delivery of exceptional care to both our pediatric and geriatric community members.

As a Customer Service Representative, you will join the Customer Service department in providing unparalleled customer satisfaction, helping those in need of homecare services. In this role, you will answer incoming calls, responding to service related questions and obtaining feedback, completing required documentation, and escalating calls as needed.

Customer Service Representative Responsibilities:

Answer incoming calls and respond to customer inquiries in a professional and timely manner.
Provide accurate information about our services and address any concerns or issues raised by clients.
Maintain detailed and accurate records of all customer interactions and transactions.
Follow communication procedures, guidelines, and policies to ensure customer satisfaction.
Collaborate with team members and other departments to resolve customer complaints or escalate issues as needed.
Customer Service Representative Qualifications:

1 year of prior experience in customer service preferred
Fluency in Russian AND Uzbek is required
Excellent communication skills in English
Strong problem-solving and decision-making abilities
Ability to multitask and prioritize tasks effectively
Proficient in using computer systems and software
Ability to work well in a team environment
Customer Service Representative Benefits:

Health Insurance
Dental Insurance
Competitive Salary
Comprehensive Benefits
Monthly Bonuses!
Great working environment
Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

Dental insurance
Health insurance
Paid time off
Professional development assistance
Referral program
Ability to Commute:

Brooklyn, NY 11206 (Preferred)
Ability to Relocate:

Brooklyn, NY 11206: Relocate before starting work (Preferred)
Work Location: In person